Support Mentor

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

Job Title: Support Mentor

Location: West London (This location is hidden due to the sensitive nature of the service) Please note that this service has no step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week, Monday to Friday (Including one Saturday each month) on a rolling rota including 07:30 - 15:30, 09:00 - 17:00 and 11:30 - 19:30. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays. 

About the Role

We're hiring a Support Mentor to join our women's service based in West London. In this role, you will support residents whom reside within our refuge accommodation which includes women and children surviving domestic abuse many of whom are living with trauma. We are looking for someone who really cares about the rights of women and their children to join our service in West London. 

As a Support Mentor, you will support in providing a much needed safe space and support for women, for them to feel empowered in their healing journey and feel secure in their independence, strengths, and skills. You will work alongside various stakeholders and partners and engage with our residents through various key working activities to identify the needs, goals and skills, then provide pathways, support, and appropriate interventions to support with successful outcomes. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. 

Some Key Responsibilities Include:

• Support women and children who may be facing challenges with surviving domestic abuse many of whom are living with trauma.
• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
• Support residents to achieve their desired goals/outcomes in various ways
• Empower residents to make decisions to take control over their lives, by creating an enabling environment.
• Supporting residents to build independence and progress in their healing through engaging activities, from movie nights and arts and crafts to brunch club and fully funded day trips.
• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
• Keep support plans updated on our online portals as appropriate
• Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.

About You

We are seeking a compassionate and dedicated Support Mentor to join our team based in West London who understands the needs of our residents including particularly around multiple and complex needs, including safety, emotional support, healing from trauma, independence and access to resources to achieve their goals. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. 

You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. Our Refuge works to support women with complex and enduring needs and women who experience domestic abuse to reclaim their power and find their voice. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves and will work as part of a team to deliver exceptional support to women and children at a particularly challenging time in their lives. 

• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Experience working with, or a good understanding of, domestic abuse and the systemic barriers faced by women.
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group . 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email View email address on homelesshosteljobs.co.uk or call our central office on View phone number on homelesshosteljobs.co.uk to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.