Customer Service Advisor
Location - Norwich, NR3
Days & Hours - Monday to Friday, 37.5 hours a per a week (Two shift patterns – 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks)
Employment Type - Full-time, permanent
Connells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Duties and Responsibilities of a Customer Service Advisor:
- Managing your own portfolio of properties regarding maintenance and repairs etc.
- Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing.
- Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice.
- Being the point of contact for any maintenance issues for your portfolio of properties.
- Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy.
- Gaining authorisation for works to be carried out.
- Liaising with contractors for timescale and cost of repairs etc.
- Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin.
- Recording all actions thoroughly and accurately to leave a paper trail of all communications.
- Responsible for all associated administration tasks to support the property management function.
- Build and maintain a rapport with your allocated tenants, landlords, and approved contractors.
- Co-ordinate and arrange relevant statutory safety checks.
Skills and Attributes of a Customer Service Advisor:
- Strong IT skills (MS Office, internet, email systems)
- Excellent numeracy and literacy capabilities
- The ability to communicate professionally and build long-lasting relationships is
- A highly organised and structured approach to work
- Able to work in a fast-paced, demanding environment
Why work for Connells Group?
- 20 days annual leave (increases with length of service) plus birthday leave
- Support in training towards ARLA – NFOPP qualifications (a raise in basic salary once completed)
- Industry-leading training and development
- Team Incentives
Vacancy posted 6 days ago
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