CSC Co-ordinator (Contact Centre)

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. 

Where will you be working?

At M Group Highways, we’re supporting the safe transportation and movement of people across the UK.  

We don’t just build roads and bridges- we’re building a better future, creating lasting social value that gives back to the communities in which we work.

You’ll be joining our Highways maintenance team, as the UK’s number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes.  

The CSC has been operational since 2005 and delivers a full range of services for the Highways Sector and Customer Liaison. They are relied upon to assist in all contingency plans and provide a continuous 24 hour service from 07:00 Monday to 07:30 Saturday to both an internal and external client base.

Due to the success of the team and internal promotions the CSC are looking to recruit a Services Coordinator / Incident Response Coordinator to join their highly dedicated and respected team. The team work on shift pattern of:

• Monday to Friday week one 07:00-15:30
• Monday to Friday week two 13:00-21:30
• Monday to Friday week three 15:00-23:00 
• Monday to Saturday week four 23:00-07:30

Want to come and be a part of it? 

What will you be doing?

You'll be receiving phone calls from Company employees, contractors, emergency services and other external agencies.

Proactively monitoring and reporting on events and incidents, and manage data capture into the bespoke computer systems.

You'll be handling of inbound and outbound calls, simultaneous system operation and generating reports for clients and management.

What you’ll bring

• Computer literacy and familiarity with Microsoft Office products and/or other similar operating systems.
• Ability to operate a number of different systems simultaneously.
• Ability to work as part of a team, individually and to deadlines
• Previous experience of working within a Client Contact operation or environment.
• Experience of working shifts (preferable) remaining flexible

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• 28 days annual leave plus bank holidays
• Up to 50% Unsociable Hours Enhancement 
• Recommend a friend – get rewarded for introducing people to us!
• Holiday purchase scheme
• Personal Accident Cover

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. 

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, we may close job adverts before the stated closing date. We’d encourage you to apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd party background checks as part of our hiring process. Some of our roles require drug and alcohol testing as part of our induction.

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