Supervisor - Patient/Catering Services - Craigavon

Supervisor – Patient/Catering Services

Location: Craigavon
Pay Rate: £12.75 – £21.55 per hour
Hours: 37.5 hours per week

Working Pattern

Applicants may be required to work one of the following rota patterns:

• 37.5 hours per week , 5 days out of 7, including every other weekend , with shifts between 7:30am and 8:00pm . OR
• 37.5 hours per week , Monday to Friday, with shifts on a rota basis between 7:30am and 8:00pm .

Job Summary

The successful candidate will have overall responsibility for day-to-day supervision within the department, ensuring high standards of customer/patient service, staff performance, compliance, and operational efficiency.

Key Responsibilities

• Deliver and coordinate staff training, including:
  • Standard Operating Procedures (SOPs)
  • E-learning programmes
  • Staff inductions
  • Till training
  • Other departmental training requirements
• Prepare and manage staff rotas.
• Arrange cover for sickness absence and other staffing shortages.
• Process and monitor annual leave and holiday requests.
• Complete a range of departmental administrative duties.
• Ensure compliance with HACCP and all relevant food safety procedures.
• Develop and oversee daily work schedules.
• Conduct quality audits and service checks at ward level.
• Support and supervise staff to ensure high standards of patient/customer service.
• Promote compliance with departmental policies, procedures, and health and safety requirements.

Essential Criteria

• A minimum of 2 years’ experience working in a customer service or patient service role within:
  • a Healthcare environment , or
  • the Hospitality industry .
• Experience of supervising staff or coordinating day-to-day operational activities.
• Strong communication, organisational, and administrative skills.
• Ability to work flexibly and effectively within a busy service environment.