Administrator

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Evergreen Lodge

Compensation: £13.45 / hour

We are seeking an organised and professional Administrator to provide high-quality administrative and secretarial support within our busy and complex service environment. With high reception traffic, this is a front-facing role where you will act as the face of the organisation, delivering a consistently professional, welcoming, and courteous service to all visitors, colleagues, and stakeholders.

This fast-paced position requires excellent interpersonal and communication skills, the ability to work under pressure, prioritise competing demands, and maintain exceptional organisational and time management standards. Strong IT and digital skills are essential to support a range of administrative systems and processes.

Evergreen Lodge is located in South Croydon, in Croydon. The home offers residential support for 12 males with mental health needs. We are in a quiet area, just off a main road.

Our team are dedicated to supporting the people we care for to develop their skills for safe and independent living, increase their self-confidence and make a positive contribution to the community. We want the best for our residents, and we place great importance on outcomes and quality of life, based on their individual abilities, interests and needs.

What you'll be doing

As the first point of contact, you will manage calls, emails, visitors, diaries, payroll input, recruitment administration, petty cash, and service user monies.

Key responsibilities include:

• Provide high-quality administrative and secretarial support to ensure the service operates efficiently and effectively.
• Act as the first point of contact, welcoming visitors and managing telephone calls, emails, and enquiries in a professional and friendly manner.
• Respond to internal and external enquiries promptly, identifying priorities and escalating matters where necessary.
• Prepare, format, and maintain accurate correspondence, reports, and other documentation.
• Maintain organised filing, archiving, and record-keeping systems, ensuring compliance with company policies and regulatory requirements.
• Process and manage documentation accurately, maintaining clear audit trails and adhering to all statutory, financial, and organisational procedures.
• Update and maintain staff and resident records across all relevant systems, ensuring information is accurate and up to date.
• Provide administrative support for payroll, recruitment, petty cash, and the management of service user finances.
• Coordinate diaries, meetings, and appointments, ensuring schedules are effectively managed.
• Identify opportunities to improve administrative systems and processes, supporting continuous service improvement.
• Manage a varied workload, prioritising tasks effectively to meet deadlines in a fast-paced environment.
• Support the service in achieving operational goals.

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.

Applicants should have previous experience in administration, customer service, healthcare, education, or a similar setting. Strong IT skills, including Microsoft Office, excellent communication, and a proactive, flexible approach are essential. Experience in a busy front-facing role is highly desirable.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.