HR Apprentice

Summary

Kick-start your HR career with Clarke! Gain hands-on experience across recruitment, onboarding, employee support and HR administration while earning a nationally recognised qualification.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

HR support (level 3)

Hours

Monday to Friday, 8:30am to 5:00pm, with a 1-hour unpaid lunch break. Total working hours are 37.5 per week, including off-the-job training. Hybrid working is available following the successful completion of the initial training period.

37 hours 30 minutes a week

Start date

Sunday 1 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Maintain and update employee records and HR systems accurately and within agreed timescales.
• Prepare and process HR documentation, letters, reports and electronic documents.
• Support employee lifecycle administration, including new starters, contractual changes, benefits and leavers.
• Manage and respond to routine queries through the HR inbox, escalating complex matters where appropriate.
• Provide basic guidance to employees and managers on HR policies, procedures and processes.
• Administer annual leave, sickness absence and other employee leave records.
• Support payroll administration and assist with employee change processes.
• Assist with recruitment activities, including advertising vacancies, arranging interviews and candidate communications.
• Coordinate pre-employment checks, right-to-work documentation and onboarding activities.
• Support and deliver elements of the company induction programme.
• Produce regular and ad hoc HR reports using HR systems and Microsoft Excel.
• Support employee wellbeing, benefits and learning and development activities.
• Assist with training administration, record keeping and monitoring training completion.
• Provide general administrative support to the HR team and contribute to continuous improvement initiatives.
• Undertake and successfully complete the Level 3 HR Support Apprenticeship, applying learning in the workplace.

Where you'll work

Clarke Telecom Ltd 2nd Floor Building C One Central Park
Northampton Road
Manchester
M40 5BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE INSTITUTE OF TELECOMMUNICATIONS PROFESSIONALS

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Mathematics (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Initiative
• Proactive
• Discretion
• Professional

Other requirements

Passing a Disclosure and Barring Service (DBS) check.