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A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite). This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training. Key Responsibilities
- * Providing 2nd line support across a varied client base
- * Troubleshooting Microsoft 365, Windows, macOS and networking issues
- * Resolving escalated hardware, software and connectivity problems
- * Taking ownership of tickets through to resolution
- * Maintaining accurate technical documentation
- * Delivering excellent customer service
- * Commercial experience in a 2nd Line IT Support role
- * Strong Microsoft 365, Windows and Mac support experience
- * Solid networking and fault-finding skills
- * Excellent communication and documentation skills
- * Full UK driving licence (essential)
- * MSP experience (desirable)
- * Microsoft, CompTIA or similar certifications (desirable)
Vacancy posted 3 days ago
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