People Administration Apprentice

Summary

Start your HR career with this People Administration Apprenticeship at Rehability UK in Birmingham. You’ll support contracts, onboarding/leavers, HR inbox queries, right to work/DBS checks, benefits admin and HR reporting, while completing a Level 3 Business Administrator qualification. Ideal for organised, detail-focused team players.

Wage

£15,600 a year

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Thursday 30 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Check and manage the shared HR inbox, replying to routine queries and escalating anything complex
• Update employee records on the HR system (e.g., Sage) and shared trackers (sickness, maternity/paternity, probation)
• Prepare and send HR letters and documents (contracts, variations, probation letters, invitation letters)
• Support onboarding: create new starter files, add new starters to platforms, and confirm required documents are in place
• Support leavers and contract changes: process paperwork and ensure documents are accurate and compliant
• Carry out right to work checks and help process DBS applications
• Prepare and submit occupational health referrals when requested
• Support recruitment admin: post vacancies, shortlist/screen CVs when instructed, and book interviews
• Maintain sponsorship licence records and keep sponsorship-related documentation up to date
• Support employee benefits administration (help with the benefits platform and basic queries)
• Produce or update regular HR reports for the People team (e.g., headcount, absence, recruitment activity)
• File documents securely and keep confidential information organised and up to date

Where you'll work

Nexus House Aston Cross Business Park
50 Rocky Lane
Birmingham
B6 5RQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Training will be delivered through Creative Alliance as part of the Level 3 Business Administrator Apprenticeship. It’s a blended programme, so most learning will be completed at work (supported by your manager and a Development Coach), alongside online learning and scheduled workshop sessions
• Training will take place regularly throughout the apprenticeship, with a mix of weekly learning time and planned sessions (for example workshops and 1:1 reviews)

More training information

Learning will cover core business admin skills such as IT and document production, stakeholder management, policies and regulation, planning and organisation, processes, project management, and managing performance - so the apprentice can apply what they learn directly in the People (HR) team

Requirements

Essential qualifications

GCSE in:

• English (grade C)
• Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

Other requirements

• Because this is a People (HR) role, you’ll need to be comfortable handling sensitive and confidential employee information and work with a high level of accuracy
• The job is office-based at the Birmingham site, so applicants should be able to travel to and work from the office Monday - Friday, 9.00am - 5.00pm.
• You may also be involved in right to work checks, DBS applications and occupational health referrals, so you’ll need to be happy working with compliance processes and personal documentation
• Any formal checks required for the role (for example, DBS where applicable) would be discussed as part of the onboarding process