Client Experience Manager

The role

We are seeking a dynamic and motivated Client Experience Manager to join our team. The successful candidate will be responsible for managing a portfolio of clients, driving customer satisfaction through successful strategies and relationships, retention and upsell opportunities. This role involves frequent face-to-face client visits, making excellent communication and interpersonal skills essential.

The part you’ll play

• Client Relationship Management: Build and maintain strong client relationships, serve as the main contact, and conduct regular face-to-face meetings.
• CRO and Email Marketing Strategy: Collaborate with clients to develop and implement effective marketing strategies that align with their business goals.
• Client Retention: Optimise client use of Salesfire’s solutions to expand usage and increase retention rates.
• Upsell Opportunities: Identify and pursue upsell opportunities of Salesfire products, contributing to increased Monthly Recurring Revenue (MRR).
• Performance Monitoring: Track client performance metrics, prepare and present reports, and provide recommendations for improvement.

The skills you’ll need

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to analyse data and provide actionable insights.
• Familiarity with CRM software and client success tools.
• Customer-focused with a passion for delivering exceptional service.
• Self-motivated and able to work independently.
• Willingness to travel frequently for client visits.

Experience

• Minimum of 3 years of experience in a client success, account management, or similar role, preferably within a SaaS company.
• Proven track record of managing and growing client accounts.

The benefits

• 24 holidays + Bank Holidays
• A collaborative work environment where your contributions are recognised and rewarded
• Exclusive discounts from our clients
• Company Pension Scheme
• Opportunities for personal development
• A fully equipped kitchen stocked with fresh fruit and beverages
• A supportive team that values innovation and customer-centric solutions