Apprentice Medical Receptionist/Administrator

Summary

We are seeking a reliable, organised and motivated individual to join our friendly reception and administration team. The ideal candidate will have strong communication skills, be confident dealing with customers face-to-face and by telephone, be computer literate, work well under pressure, and manage multiple tasks in a busy environment.

Wage

£14,820 a year

Increment of 5% after 6 month probation review 

Training course

Customer service practitioner (level 2)

Hours

Monday - non working day Tuesday - 8am to 5pm Wednesday - 8am to 3pm Thursday 8.30am to 3pm Friday - 8am to 5pm

30 hours a week

Start date

Monday 2 November 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties and Responsibilities

• Act as the first point of contact for patients, visitors and healthcare professionals, providing a professional and welcoming service.
• Answer and manage incoming telephone calls, taking and relaying messages accurately.
• Respond to patient enquiries via telephone, email, online systems and in person.
• Book, amend and cancel patient appointments in line with practice procedures and clinical need.
• Process online appointment requests and allocate them to the appropriate clinician.
• Manage appointment diaries and support the smooth running of clinics and surgeries.
• Handle requests for test results in accordance with practice policies.
• Arrange home visit requests and out-of-hours appointments where appropriate.
• Process Electronic Prescriptions (EPS) and repeat prescription requests.
• Register new patients and maintain accurate patient records on clinical systems.
• Update patient demographic information, including changes of address and contact details.
• Maintain both electronic and manual medical records in line with confidentiality requirements.
• Liaise with hospitals, district nurses, NHS services and other external healthcare organisations.
• Send and receive correspondence, including emails, medical summaries and patient information.
• Receive deliveries and process associated documentation.
• Provide general administrative support to GPs, nurses and the wider practice team.
• Ensure the reception and waiting areas are clean, organised and stocked with current patient information.
• Keep patients informed of delays and support effective communication within the practice.
• Follow practice security, confidentiality and data protection procedures.
• Report accidents, incidents, complaints or patient concerns to the Practice Manager.
• Attend team meetings, training sessions and performance reviews.
• Support continuous improvement and maintain knowledge of current NHS services and healthcare initiatives.
• Provide cover across different reception functions as required.
• Carry out any other administrative or reception duties reasonably requested by the Practice Manager or GP Partners. 

Where you'll work

63 NORK WAY
BANSTEAD
SM7 1HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEIR TRAINING LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

The apprentice will work towards a Level 3 Business Administrator Apprenticeship Standard, which will be delivered by Weir Training Ltd.

The Employer will provide training as well as an induction timetable for the first 2-3 weeks.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4-9)
• Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience