Caseworker

An exciting opportunity to work with Jess Phillips MP and her team in her constituency office. In this important and rewarding caseworker role, you will be providing a high level of service to Jess and her constituents. Candidates do not require prior work experience of working for a Member of Parliament, but should have experience of working in a people focussed role and/or dealing with the public in a calm, kind and respectful manner. A good standard of written and spoken English and a professional telephone manner are essential qualities. 

This is a full-time role working in the constituency office in Birmingham.

Duties will include:

• Managing and progressing a varied portfolio of casework
• Dealing with correspondence, telephone calls and emails, providing timely responses to constituents
• Liaising with local and national government agencies, the voluntary sector and other third parties to resolve issues for constituents
• Ensure information is entered, progressed and maintained within the Caseworker database system
• Ensure that all information is treated in a sensitive and confidential manner and in accordance with GDPR
• Organise and participate in MP surgeries and meetings with constituents, some of which may be in evenings or at weekends

Skills required will include

• Excellent communication skills, both written and verbal
• Ability to learn and advise on issues (including housing, welfare benefits and local authority matters) in a thoughtful manner
• Good knowledge of office-based IT systems and administrative tasks
• Able to work as an individual and as part of a close-knit team
• Strong interpersonal skills and ability to work within a sensitive and public-facing role