Telesales & Office Support Administrator

About the Role This role is home-based with the ideal candidate residing in the Mold or Wrexham area. White Label Sinks and Taps is a B2B distributor specialising in supplying high-quality kitchen sinks and taps to the trade. Supplying installers, kitchen retailers and builders' merchants, the company offers a range of durable, stylish products designed to meet the demands of professional trade customers. We're looking for a motivated, hands-on individual to join our team as a Telesales & Office Support Administrator. This is a varied role combining outbound/inbound telesales with general office administration support — perfect for someone who enjoys speaking to customers and keeping things running smoothly behind the scenes. What You'll Be Doing

• Making outbound calls to generate leads and follow up on enquiries
• Handling inbound customer calls and converting enquiries into sales
• Building and maintaining customer relationships
• Providing general office/admin support (data entry, scheduling, email correspondence)
• Processing orders, quotes, and invoices as needed
• Keeping accurate records of calls, sales, and customer interactions
• Liaising with the wider team to ensure smooth order/service delivery
• Providing secretarial support to field sales team

What We're Looking For

• Confident, clear telephone manner
• Self-motivated — able to work independently from home
• Good organisational skills and attention to detail
• Comfortable using phone systems, email, and basic office software (Sage 50, Word/Excel)
• Reliable home internet connection and a quiet, organised workspace