L3 Business Administration Apprentice - Contract and Operations Support

Summary

We have a vacancy for a Level 3 Business Administration apprentice to join our Theory Test contract management team. You will be helping us to ensure contractors meet their obligations and helping us collate and analyse information. You will be fully supported with your learning with potential to progress within the team or the wider organisation.

Wage

£30,485 a year

Pay is reviewed annually in line with civil service guidelines

Training course

Business administrator (level 3)

Hours

We offer hybrid working with an average of 3 days a week in the office. We also offer flexible working hours over a 37 hour week between the hours of 8.00am and 6.00pm Monday - Friday. These will be agreed with your line manager.

37 hours a week

Start date

Monday 16 November 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Dealing with enquiries
• Supporting the administration of contracts
• Producing financial reports
• Supporting the analysis of data
• Provide secretarial support

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Ellipse, Padley Road, Abertawe, SA1 8AN
• 48 Granby Avenue, Birmingham, B33 0TJ
• Berkeley House, Croydon Street, Bristol, BS5 0DA
• Hillcrest House, 386 Harehills Lane, Leeds, LS9 6NF
• The Lumen, St. James Boulevard, Newcastle Helix, Newcastle Upon Tyne, NE4 5BZ
• Unity Square, Queensbridge Road, Nottingham, NG2 2GD
• Broadgate, Oldham Broadway Business Park, Chadderton, Oldham, OL9 9XA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• At the end of this apprenticeship, you will have a level 3 qualification as a Business Administrator
• Your training will be delivered by CT Skills virtually with a dedicated coach to help you learn and develop
• You will be fully supported in the workplace with time for your apprenticeship work

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Analytical skills
• Team working