Assistant Operational Manager

JOB OVERVIEW

An exciting opportunity has arisen for a Band 7 Assistant Operational Manager to join the Digestive Health Centre at The Shrewsbury and Telford Hospital NHS Trust. The post is 37.5 hours per week and is offered as a 12-month fixed-term contract or secondment opportunity. The post holder will be required to work across Trust sites. Working closely with the Operational Manager and Centre Manager, the post holder will support the efficient and effective management of resources across the Centre, helping to deliver safe, high-quality and effective patient care. They will work innovatively to improve patient pathways while ensuring services operate within their allocated budgets. The post holder will also provide operational leadership and support to junior members of the team. The post holder will work collaboratively with other centres and corporate teams, as required, to support delivery of the Divisions and Trusts strategic objectives, with patient experience as a key priority.

MAIN DUTIES OF THE JOB

* Provide professional leadership and support to junior staff within the Centre, using accurate data and information to inform decisions and help deliver safe, high-quality and effective patient services. * Support transformation, innovation and continuous improvement across the Centre, promoting productivity and effective use of capacity in areas including outpatients, theatres and diagnostics. * Work closely with Finance, People and Organisational Development, Nursing and clinical colleagues to ensure that accurate and timely information about activity, workforce, quality and performance is available. * Identify and address areas of concern, develop and present options for improvement, and support the implementation and evaluation of agreed changes. * Contribute to the development and delivery of the Centres strategic objectives and business plans, in line with agreed service, quality and financial objectives. * Work with the Operational Manager to maintain up-to-date capacity and demand plans that support safe delivery, performance improvement and financial control. * Support delivery of outpatient 6-4-2 standards, ensuring that clinic rooms and capacity are booked appropriately and released promptly when no longer required. * Support effective management of clinical services and delivery against key operational standards, including referral-to-treatment, cancer and diagnostic performance.

WORKING FOR YOUR ORGANISATION

OUR POPPY’S PROMISE COMMITMENT

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times. We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care. Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding. By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day. Hospital Transformation Programme (HTP) Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience. We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff. View full details of HTP