- Positively lead, manage and develop a complex customer operation to deliver against key business metrics
- Manage relationships with key external clients, ensuring the delivery of contractual agreements
- Drive a culture of continuous improvement across the operations, positively influencing key internal stakeholders to go on the change journey
- Create a high performance culture across the operations through sharing of best practise, nurturing and development.
- Identify opportunities to automate and implement new technologies to delivery positive customer outcomes, in shorter timescales, reducing cost to service
- Identify areas to automate and remove manual processes to improve overall operational efficiency
- Take ownership of escalated customer and client issues with a view to resolving with minimal impact or damage to relationships
- Create and implement KPI & SLA metrics that align with business, customer & client needs
- Positively influence senior stakeholders to embrace change and continuous improvement activities
- Manage budget and operational forecast in line with business performance
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Operations Manager in Wakefield, West Yorkshire vacancy
£55k - £70k per annum
...Lead & manage customer operations functions including Order Processing, CS, Quotations, Aftersales & Distribution Create and implement the customer experience strategy across the business Conduct and in-depth review of process & procedures, identifying opportunities &...Suggested£55k - £70k per annum
Company: MICHAEL PAGE Job Type: Permanent, Full Time Salary: £55000 - £70000/annumSuggestedPermanentFull-time£50k - £65k per annum
...Develop and execute the customer service strategy across a multi-site operation. Lead, coach and develop customer service leadership teams and front-line colleagues... ...to drive continuous improvement initiatives. Manage customer escalations and major service incidents, ensuring...Suggested- ...We have a great opportunity for a Customer Resolutions Manager to assist the Senior Customer Resolutions Manager and Head of Compliance in the operation of the Evlo Complaints Function, ensuring all activities are compliant with FOS complaint handling rules and FCA guidelines...SuggestedRemote
£28k - £40k per annum
Customer Success Manager | Wakefield Full-time / Permanent | £28,000-£40,000 based on experience Are you great with customers and naturally good at building relationships? Perhaps you already have experience as an Account Manager, Customer Success Manager, Client Success...SuggestedLong-term contractPermanentFull-timeTraineeshipCasual workHybrid workingOn-site5 days/week- £51k - £68k per annumEstimated...businesses across a wide range of industries to operate safely, sustainably and efficiently. With... ...Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.... ...Wakefield , supporting a portfolio of customers This is a varied and customer-focused role...Long-term contractPermanentFull-timeOn-site
£35k - £45k per annum
Company: PERMANENT FUTURES LIMITED Job Type: Permanent, Full Time Salary: £35000 - £45000/annum plus benefitsPermanentFull-time- £34k - £44k per annumEstimated...your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team! MAJOR ACCOUNTABILITIES Analyses...Full-timeFlexible hoursRotating shifts
- £26k - £35k per annumEstimated...deliver exceptional results and outstanding customer service. You’ll lead by example, drive... ...Responsibilities Working with your Branch Manager to support them in motivating a large... ...within the branch, to ensure both sales and operations KPIs are met As part of the management...Flexible hours
£30k - £34k per annum
Company: REACTIVE PERMANENT RECRUITMENT Job Type: Permanent, Full Time Salary: £30000 - £34000/annum fantastic benefits listPermanentFull-time£31.98k per annum
...and delivering measurable benefits that improve the lives of our customers, young people, and communities. The Social Value team plays a... ...customers. Good understanding and experience of performance management. Self-motivated and able to work effectively in a highly...Work from homeFlexible hours1 day/week£13.6 per hour
...Role: Starbucks Assistant Store Manager Location: Wakefield, WF2 7UA Hours: Full Time... ...passionate about delivering exceptional customer service, inspiring teams, and... ...and ensuring adherence to Starbucks' high operational standards. At Starbucks, you’ll be welcomed...Hourly payLong-term contractPermanentFull-timeShift work- ...Job Title: Operations Manager (Serious Injury) Level: Manager Reports to: Director of Legal Services Operations Purpose of Role... ...Injury operations including onboarding, colleague engagement, customer service, MI & Data reporting, resource planning and people performance...
£33k - £35k per annum
Job Title: Store Manager Location: Wakefield Basic Salary: £33,000 - £35,000 DOE OTE: Between... ...to deliver strong sales and excellent customer service.Sell alongside your team, helping... ...performance can improve.Manage day-to-day operations, including stock, merchandising,...Full-timeProbationary period£32k - £33k per annum
...Role: Starbucks Store Manager Location: Wakefield, WF1 2GS Hours: Full-Time / Permanent Salary: £3... ...business. You’ll lead a team in delivering exceptional customer experiences while ensuring smooth store operations. With a focus on both operational efficiency and...Long-term contractPermanentFull-timeShift work£25k - £38.4k per annum
...believe in creating moments that matter — for our customers and for our team. We’re currently looking for an... ...organised, proactive and results-driven Assistant Store Manager who can lead from the shop floor and on retail operations, and inspire a high-performing team to beat their...40 hours/weekPermanentFull-timeSeasonalImmediate startMonday to WednesdayMonday to ThursdayMonday to FridayFlexible hoursRotating shiftsWeekend work£31.45k - £35.31k per annum
...Assistant Store Manager – Full Time - Hours: 43 hours across 5 days per week. - Pay... ...shop and provide a great service to our customers. - Be responsible for the... ...guiding your team to ensure the control of operational costs including shrinkage, waste and payroll...Long-term contractPermanentFull-time5 days/weekFlexible hoursShift work£15.78 per hour
...Pay £15.78 + applicable shift premiums The role: As an Operations Leader, you are the heartbeat of our daily warehouse activity.... ...provides a comprehensive induction and ongoing support from our management team to ensure you feel confident leading your department....Hourly payLong-term contractApprenticeshipFlexible hoursShift work£25k - £30k per annum
...passion for high-quality drinks, outstanding customer service, and a welcoming atmosphere. We'... ...customers. WE’RE HIRING: Store Manager As a Store Manager, you will: Plan... ...for opening/closing the store and overall operational performance Manage financial...Full-timeFlexible hoursShift workRotating shiftsAfternoon shift- £46k - £59k per annumEstimated...and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away...Full-timeNo agencyFlexible hours
- ...Job Summary A Customer Experience Coordinators role is to deliver an unforgettable experience and support customers throughout their... ...concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate...Work from home
£30k - £34k per annum
...Retail Store Manager – Jollyes Pets - Wakefield. Salary £30,000 - £34,000 p.a. + bonus potential of up to £5k p.a.. This is a hands-... ...role, on the shop floor daily, coaching your team through live customer interactions, helping with deliveries, and setting the standard...40 hours/weekLong-term contractPermanentFull-timeTemporarySeasonalOn-siteProbationary period- ...Job Title: Operational Team Leader Direct reports: Paralegals Reports to: Senior Operational Team Leader Level: Team Leader... ...clients and legal teams through effective coaching, performance management, training and support. The role will foster a culture of accountability...Full-time
£21k per annum
German Speaking International Customer Service Advisor Role Purpose To support UK and overseas business customers in their order requirements... ...would suit an individual who would eventually be interested in management. Responsibilities ~Speaking with UK and overseas business...PermanentFull-timeMonday to Friday- ...As a Store Manager in your local Store, we want to use your product knowledge, ability to engage with customers and your team management to help drive your store’s performance. You’ll still have the chance to be on the shop floor and help our customers to find Sleep wellness...Long-term contractNight shiftWeekend workAfternoon shift
£26k - £27k per annum
...As a Customer Service Representative you will be at the forefront of the business supporting customers throughout their sales order journey. This is a b2b opportunity where you will have your own repeat customers will be responsible for taking the order and processing onto...Permanent£30k - £31k per annum
...As a Ecommerce Customer Service Advisor you will be working with clients and supporting with their order journey from start to finish. This will be an extremely varied fast paced role and will be supporting with queries over marketplace platforms, social media, livechat...£27.04k per annum
...out more, please read the footnote below. Benefits A Store Management Career in Fashion with progression opportunities to Regional... ...Regional and Country Manager to draw support Funky, on-trend customers Bright, warm store Easy to explain product Easy transport...Full-time- ...Reporting To: Operations Manager Department: Legal Operations / Personal Injury Claims Level: Team Leader Job Purpose The Portal... ..., the Portal Team Leader will drive claims excellence, customer satisfaction and colleague engagement whilst maintaining high...
- £31k - £41k per annumEstimated...challenging and complex office-based role, providing regular contact with customers and other functions within Ardagh, to ensure all our customers... ...product development requirements liaising with National Account Managers, customers (including internal and external customer site visits...PermanentOn-siteMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Operations Manager. Be the first to apply!
Related searches
- customer service executive Wakefield, West Yorkshire
- customer operations manager Wakefield, West Yorkshire
- customer support executive Wakefield, West Yorkshire
- customer excellence operations manager Wakefield, West Yorkshire
- customer service manager Wakefield, West Yorkshire
- customer support manager Wakefield, West Yorkshire
- customer sales manager Wakefield, West Yorkshire
- customer service operations manager Wakefield, West Yorkshire
- customer service retail sales assistant Wakefield, West Yorkshire
- full time customer service Wakefield, West Yorkshire