Visitor Experience Officer

Visitor Experience Officer - Northern Ireland Assembly
Location: Stormont Buildings, East Belfast
Pay Rate: £15.14 per hour (weekly pay)

About the Role

As a Visitor Experience Officer , you will play a key role in ensuring every visitor receives a warm, informative, and professional welcome. You will act as an ambassador for Parliament Buildings, engaging with a diverse range of visitors while providing excellent customer service and administrative support.

Key responsibilities include:

• Delivering exceptional customer service to visitors, stakeholders, and Assembly Members.
• Greeting visitors, managing reception duties, and issuing security passes.
• Providing engaging, inclusive, and politically neutral tours of Parliament Buildings.
• Supporting the planning and delivery of events, meetings, and visitor programmes.
• Managing enquiries via telephone, email, and other communication channels.
• Maintaining records, databases, and electronic filing systems.
• Assisting with the preparation of documents, minutes, and correspondence.
• Building effective working relationships across the Assembly Commission.
• Supporting continuous improvement within the Visitor Experience Team.

Working Pattern
This position is primarily office-based at Parliament Buildings , with attendance required on each working day. There may be occasional opportunities for home working, subject to business needs and management discretion.

Hours: 1 part time position (18.5 hours per week, 0.5 FTE)
Part time Work Pattern : 4 days per week
Monday 09:30am - 2.30pm
Tuesday 10am - 2.30pm
Wednesday 10am - 2.30pm
Thursday 10am - 2.30pm

• Due to Assembly business requirements, occasional late evening, overtime, and public holiday working may be required.
• Work schedules will generally be provided at least 10 working days in advance , with overtime requirements communicated where possible at least 3 working days beforehand .

Uniform

• Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including Trousers, T-shirt and Gillet.

Training

• You will be required to undertake and successfully complete both initial First Aid, Fire Safety and Fire Evacuation training courses which will include using the designated fire elevator and evacuation chairs, and as part of regular refresher training thereafter. This training is mandatory for Visitor Experience Team Members. You will also be required to complete training in relation to the Assembly Commission's Safeguarding and Child Protection Policy

Essential Criteria
Applicants must meet one of the following qualifications and experience pathways:
Option 1

• GCE A-Level passes (Grades A*-C) in two separate subjects , and
• Five GCSEs (Grades A*-C), including English Language and Mathematics
• Equivalent or higher qualifications will also be considered.

AND
A minimum of 2 years' experience in a customer-focused role demonstrating:

• Clear and engaging verbal communication with a diverse range of people.
• Working as part of a close-knit team to deliver high-quality customer services.
• Effective problem-solving, workload management and attention to detail.
• Strong written, administrative, and organisational skills with the ability to meet deadlines.

OR
Option 2
A minimum of 4 years' experience in a customer-focused role demonstrating all of the competencies listed above.

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Brook Street NMR is acting as an Employment Business in relation to this vacancy.