Lettings Operations Consultant

As an Estate Agent Administrator, you'll play a vital role in supporting our busy lettings operation, ensuring tenancies progress smoothly from offer agreed through to move-in and beyond. Working closely with landlords, tenants, property managers, and negotiators, you'll help deliver an exceptional customer experience while maintaining the highest standards of service and compliance.

Through industry-leading training and ongoing development, you'll quickly become a trusted source of knowledge for both clients and colleagues, providing expert guidance on tenancy processes and helping to resolve queries with professionalism and efficiency.

This is an excellent opportunity for an organised, customer-focused individual looking to build a successful career within the property industry.

Key Responsibilities

• Liaise with landlords, tenants, contractors, and internal departments to ensure a seamless tenancy experience.
• Prepare, issue, and manage tenancy-related paperwork and contracts.
• Support rent collection processes and assist with tenancy account queries.
• Maintain accurate records and update internal systems with a high level of attention to detail.
• Handle customer enquiries via phone, email, and other communication channels.
• Assist with tenancy renewals, amendments, and end-of-tenancy administration.
• Work closely with local offices to ensure excellent service delivery and issue resolution.
• Provide administrative support to lettings teams while ensuring compliance with company procedures and relevant legislation.

You don’t need previous experience to succeed here, just the right mindset. With full training and continuous development, we’ll equip you with everything you need to thrive. Bring ambition, energy, and a willingness to learn, and we’ll help you build a career with real momentum.

If you're highly organised, proactive, and motivated to succeed, we'll provide the training, support, and career development opportunities to help you realise your full potential.

A s the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
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