Regional Skin Pro - Southampton/Bournemouth/Oxford

Who we are looking for:

• A Skincare Enthusiast: You’re passionate about all things Skincare and love sharing your expertise! You’re a pro at giving personalised advice and helping people find the

perfect skin routine to make them feel empowered.

• A Connection Creator: You’re a natural at building authentic relationships and making

people feel comfortable. You love chatting with customers, learning about their unique

style and helping them create a beauty routing that expresses who they are.

• A Trendsetter: Being active on social media, you’re always on top of the latest skincare

and beauty trends. You know how to connect with people both online and in person,

building a community around your passion for skincare.

• A Go Getter: You’re driven, ambitious and love a challenge. You’re excited to create

innovative in-store experiences and achieve amazing results.

• A Brand Ambassador: You’re a true believer in the L'Oréal Luxe mission and values.

You’re passionate about our iconic brands and can’t wait to represent them.

What you will be doing:

Skincare Specialist

• Creating Engaging Skincare Experiences: Design and execute innovative, engaging

skincare events and animations that drive customer interest and excitement for L'Oréal

Luxe brands.

• Team Skincare Leadership: Provide expert coaching and guidance to team members

on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.

• Personalized Skincare Consultations: Serve as the go-to skincare expert for customers, offering personalized recommendations and tailored skincare solutions to address individual needs and concerns.

Elevating Customer Experience

• Delivering the One Luxe Experience: Consistently execute the Be Luxe service model,

ensuring a premium and personalized experience for every customer.

• Product Expertise and Storytelling: Confidently demonstrate products, immerse

customers into the brands heritage, and offer tailored product knowledge, tips, and

techniques to meet customer needs.

• Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a

luxurious customer experience through personalised service and merchandising

standards.

• Staying Trend-Forward: Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.

Driving Retail Performance

• Achieving Sales Targets: Consistently achieve individual and counter sales goals as

agreed with your line manager.

• Building Client Relationships: Proactively build authentic relationships with customers,

both in-store and through digital channels, fostering loyalty and repeat business.

• Promoting Events and Activities: Inform new and existing customers about upcoming instore events, promotions, and brand activations. You will be travelling to top doors in the region to activate and animate the skincare category and share expertise

• Brand Advocacy: Passionately represent L'Oréal Luxe brands and share your expertise

on internal and external social media platforms, adhering to company guidelines.

Operational Excellence

• Teamwork and Training: Actively participate in team efforts and complete all required

training programs to maintain up-to-date product knowledge and brand expertise.

• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).

• Maintaining Counter Standards: Uphold the highest standards of hygiene and

housekeeping, ensuring a clean, organized, and inviting counter environment.

MY DELIVERABLES/OUTCOMES ARE:

• Achievement of Event Targets

• Contribute to driving Category Performance in region

• Exceptional consumer experience

• Social/Content creation

MY CORE KPIS ARE:

• Skincare Sales Target Achievement

• Event Target Achievement

• CXE & NPS Results

• Social content creation & KPI

I HAVE IN-DEPTH KNOWLEDGE OF:

• Skincare & Skin

• Eventing

• Retail Driving

• Coaching

• Consumer & Customer needs

• Retail Acumen

• Social trends

MY KEY STAKEHOLDERS ARE:

• One Luxe Store Manager/Flagship/FSS Manager

• Area Managers

• Retail Director

• Education/Training

• Artistry team

MY KEY SKILLS ARE:

• High level Artistry

• Retail Acumen

• People Engagement

• Coaching

• Events

• Digital/Social

#EVB