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Client Engagement Communications Manager

Full-time

Jobs for Humanity is partnering with Nova Scales to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: Nova Scales

Job Description

Deliver clear, timely communication for professional services engagements, aligning stakeholders and ensuring accurate updates on scope, timelines, risks, and deliverables. Key Performance Indicators: • Provide stakeholder updates on project milestones • Maintain service documentation and communication logs • Resolve communication blockers within agreed timelines • Ensure proposals and statements of work are accurate • Improve client satisfaction through proactive communication

Qualifications

: • Experience coordinating professional services communications • Strong writing skills for client-facing documents • Familiarity with project delivery processes • Ability to manage multiple stakeholders and priorities • Proficiency with collaboration tools and documentation systems

Qualifications



Required

Qualifications

  • Experience coordinating professional services communications
  • Strong writing skills for client-facing documents
  • Familiarity with project delivery processes
  • Ability to manage multiple stakeholders and priorities
  • Proficiency with collaboration tools and documentation systems
  • Project management tools (Jira, Asana)
  • Documentation tools (Confluence, SharePoint)
  • CRM/support systems (Salesforce, Zendesk)
  • Email and presentation tools (Outlook, PowerPoint)
  • Client-facing communication
  • Stakeholder management
  • Attention to detail
  • Proactive problem solving
  • Time management

Vacancy posted 4 hours ago
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