Supplier Enablement Lead

JOB TITLE: COUPA Procurement Administrator / Supplier Enablement Lead LOCATION: Heathrow REPORTING TO: Procurement Director SALARY: £35,000 - £38,000 per annum If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at View email address on jober.uk. We're here to help!

SCOPE OF THE ROLE

To ensure smooth supplier integration, catalogue enablement, and data governance between Oracle and COUPA for ABM UK, acting as the operational bridge between Procurement, IT, and the Global COUPA team. Key Responsibilities: Supplier Management Support onboarding/offboarding in Oracle and monitor data flow to COUPA. Validate supplier data and reporting accuracy. Raise ServiceNow tickets for interface or system errors. Supplier Enablement & Catalogue Management Identify suppliers suitable for hosted or punch-out catalogues based on spend and strategic relevance. Facilitate catalogue setup and communication between suppliers and business. Coordinate technical catalogue implementation with IT/U.S. team. Maintain a supplier enablement tracker and progress report. System Administration Manage supplier and catalogue data in the COUPA test environment. Oversee supplier group permissions and content group management. Coordinate testing and approval for promotion to Production. Content Group Governance Maintain and update UK-specific content group structures (suppliers, catalogues, ship-to addresses). Liaise with Operations to ensure site accuracy. Act as UK custodian for content group governance aligned with global standards. Stakeholder Collaboration Act as the first point of contact for supplier/user issues in COUPA. Liaise with U.S. COUPA support (Kevin, Sharon) and internal teams (Procurement, IT, Ops). Support Procurement and Operations with reporting and supplier data analytics. Process & Training Document end-to-end SOPs for supplier enablement and catalogue management. Support training for new users and suppliers. Drive continuous improvement in supplier enablement processes. 3. Process Flow Overview Stage 1: Supplier Identification Run COUPA spend reports to identify potential catalogue suppliers. Discuss and prioritise with Procurement and Operations. Stage 2: Supplier Enablement Contact suppliers to confirm hosted or punch-out capability. Engage IT/U.S. COUPA team for punch-out setup if required. Stage 3: Catalogue Development Hosted Catalogue: Share template with supplier, validate data, and upload to COUPA test. Punch-Out: Coordinate technical integration and testing with IT/U.S. team. Stage 4: Testing & Approval Test catalogue functionality (pricing, workflow, access). Raise ServiceNow tickets for issues and validate fixes. Request promotion to Production upon successful testing. Stage 5: Content Group Management Assign supplier/catalogue to appropriate content groups and ship-to addresses. Update visibility per BU/site. Maintain a governance log. Stage 6: Ongoing Maintenance Review catalogue performance quarterly. Deactivate inactive suppliers (e.g., no spend for 6 months). Maintain relationships with suppliers and stakeholders. Support reporting, training, and process improvement. Requirements Essential Experience in procurement, supplier enablement, procurement operations, or systems administrationExperience supporting supplier onboarding and offboarding processesExperience managing or supporting hosted and punch-out cataloguesWorking knowledge of COUPA or a similar procurement platformWorking knowledge of Oracle or a similar ERP systemExperience using ServiceNow or a similar ticketing systemExperience validating supplier data, reporting, and data accuracyExperience working across Procurement, IT, Operations, and external suppliersExperience coordinating testing, issue resolution, and promotion to productionStrong organisational skills with the ability to manage trackers, governance logs, and multiple prioritiesStrong attention to detail and accuracyClear written and verbal communication skillsAbility to document processes and support user or supplier trainingDesirable Previous experience in supplier enablement or catalogue management within a large organisationExperience working within a global systems or procurement frameworkExperience with supplier data analytics, spend reporting, or procurement reportingExperience maintaining content groups, permissions, or catalogue visibility controlsExperience supporting process improvement or continuous improvement activityRelevant qualification in procurement, business administration, or systems administration Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 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