Customer Hub Advisor

JOB DESCRIPTION

Need a spring in your step and a role where no two days feel the same?

Join a friendly, fast‑paced Customer Hub team where supporting people really matters and Mondays are genuinely something to enjoy.

We’re looking for a number of Customer Hub Advisors to join a high‑performing, people‑focused team supporting major UK public sector clients. You’ll be part of a supportive environment with a strong team spirit, flexible ways of working and plenty of opportunities to build valuable experience in a role that keeps you engaged and learning.

This role offers hybrid working, with Thursdays and Fridays based in our Newport office and the rest of the week working remotely. You’ll be surrounded by colleagues who enjoy collaborating, sharing knowledge and celebrating success together through team initiatives, events and recognition. It’s a busy, rewarding role where your contribution makes a real difference and where you’ll be trusted to get stuck in, take ownership and grow your confidence.

What you’ll be doing:

• Handling inbound calls, emails and live chats to support candidates and keep processes running smoothly.
• Supporting candidates through application, vetting and onboarding stages.
• Rescheduling interviews and coordinating activity to keep stakeholders on track.
• Resolving queries efficiently and escalating more complex issues when needed.
• Maintaining accurate, audit‑ready records across systems.
• Supporting public sector clients while working closely with your team.

What you’ll bring:

• Experience working in a contact centre environment.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple tasks in a fast‑paced setting.
• A flexible, positive approach to work and change.
• Confidence using systems and handling customer queries.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full‑time, Fixed Term Contract (12 months).
Location: Hybrid – Newport, 2 days per week (Thursdays and Fridays).
Security Clearance Level: SC.
Internal Recruiter: Kayleigh.
Salary: £26,298 per annum.
Benefits: 25 days annual leave with the option to buy extra days, health cash plan, 4 x death in service life assurance, pension, 3 days paid volunteering, 5 days paid carers leave.

Loved reading about this job and want to know more about us?

We’re a leading provider in the UK of re‑imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long‑lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions.
We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation

Interested? Come and Join us!