Electronics Product Support Engineer - Civil Power

Job Description Summary

We are seeking an Electronic/Electrical Hardware Engineer who thrives on making a strong personal contribution and who is motivated to help make the organisation a little better every day. You want to deliver - for our customers, for the business and for yourself.

We have an opportunity to join our Civil Product Support Engineering Team, in this role you will act as the point of contact for all customer related technical issues, supporting Programs, the Product Line Support Team, Production support and field service teams, you will provide technical expertise and support on Civil Power products, to both external and internal customers. You will support continued production maintaining the design of the product. You will lead all in service product failure investigation's, liaising closely with the customers, ensuring the correct process and tools are used to identify root causes and implement corrective actions. Using reliability data/Production FRACAS and warranty data you will review product performance and resolve any performance concerns, managing system level concerns with the project and Engineering teams.
supporting the delivery and repair of Power products to a range of customers in the Civil sector.

You'll be a self-starter, enjoy working with others or on your own initiative and always seeking to be forward thinking and going the extra mile to help us maintain our excellent performance. You'll also be keen to grow and to seek out new challenges and knowledge whilst in turn gaining more responsibility and seniority.

Does this sound like you? In which case, we'd love you to apply for this role.

Job Description

The role

Having experience working with complex electronics to component level, you will support post design activities on our Civil Power portfolio and in the future have access/opportunities to support any product within the Cheltenham post design and in service environment. You will resolve technical/engineering issues to ensure output and product performance targets are achieved in the MRO and in service.

You will be joining a team of experienced Product Support Engineers. You will need to be a good team player who is capable of operating in a multi discipline environment, but equally capable of working on your own with an analytical approach and keen attention to detail. You will have strong organisational and communication skills, be energetic and self-motivated, with an ability to self-manage tasks and priorities.

Essential Functions (Responsibilities)

• Reliability trend analysis and corrective action planning
• FRACAS
• Responsible for driving the overall planning, management and completion of all customer technical queries assigned.
• Lead for customer technical issues and Investigation of field/production failures
• Creation of product briefings/Service Information Letters
• Technical presentations at fleet technical review meetings
• Act as the lead on all technical issues and overseeing Field Service Engineers activities as appropriate.
• Provide liaison and support on technical issues to the various GE departments and sites in the UK and overseas.
• Support the activities of the Safety Product Management Team
• Maintain and develop a detailed knowledge of the product.
• Maintain a relationship with customer facing teams, product leads and program teams.
• Ensure traceability of customer queries using a tracking database to ensure customer actions are assigned clear ownership to ensure their timely conclusion.
• Support the customer in the field, in the UK and overseas, through modification programmes and dedicated technical support visits.
• Monitor the performance of GE Product, to identify problem areas and make recommendations and take actions to affect a solution.
• Maintenance and approval of design and fielded technical documents

Qualifications/Requirements:

Qualified to degree level in Electrical/Electronic Engineering, or equivalent engineering experience, you must have a proven track record of engineering technical management of Aerospace products, electronic design as well as an understanding of aircraft systems. Demonstrated ability to excel in all customer service areas

Desired:

Strong oral and written communication skills
Strong interpersonal and leadership skills

Change agent with strong credibility and influence in the organization

Demonstrated ability to motivate others and achieve results

Knowledge of Power distribution products would be an advantage.

Part 145 experience also desired.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension

• Life Assurance

• Group income protection

• Private medical cover

• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced, and skilled candidate who does not require sponsorship is available to take up the post. Further, under immigration rules, sponsorship is not available for all posts. For further information please visit the UK Visas and Immigration website.

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

Additional Information

Relocation Assistance Provided: No