Operations Coordinator

Operations Coordinator - Order Management and Despatch

Burnley, Lancashire

£29,000 - £32,000 depending on experience

Full-Time; Monday to Friday

Our client manufactures recycled plastic lumber and outdoor furniture that helps turn waste plastic into long-lasting, low-maintenance products used across the UK.

As the business continues to grow, invest in new systems and modernise operations, our client is looking for an Operations Coordinator to help drive the order management and despatch function forward.

This is a genuinely varied operational role where you will have the opportunity to influence processes, improve workflows and become a key part of the business during an exciting phase of development.

You will work closely with the office team, warehouse operation and sales function to ensure customer orders move smoothly from order receipt through to fulfilment and delivery.

What You'll Gain:

- A hands-on operational role with real ownership.

- The opportunity to work collaboratively to help shape operational processes and systems.

- Involvement in a Shopify and inventory platform migration project.

- A stable Monday to Friday position with no weekend work.

- A supportive and collaborative working environment.

- The chance to join a growing manufacturing business with a sustainability focus.

- Pension scheme.

- 28 days holiday including bank holidays.

- Free on-site parking.

- Casual dress environment.

About the Opportunity

The Operations Coordinator plays a central role in keeping the office, order management and shipping operation running efficiently.

You will coordinate orders from receipt through to despatch, maintain stock visibility, support fulfilment planning and work closely with colleagues across departments to ensure customers receive accurate information and excellent service.

This role also offers real scope to improve the way things work. Our client is looking for someone who spots inefficiencies, works with other to solve problems proactively and takes pride in helping operations run smoothly.

What You'll Be Doing:

- Coordinating daily order management and shipping activity.

- Managing the end-to-end despatch process using courier portals and shipping software.

- Working with warehouse colleagues to prioritise pick, pack and fulfilment activity.

- Producing daily fulfilment and despatch lists.

- Tracking stock and incoming deliveries using Excel and inventory systems.

- Raising stock orders and communicating accurate lead times.

- Working with Sales to maintain strong order intake standards.

- Handling customer, supplier and carrier communication by phone and email.

- Identifying inefficiencies and helping improve operational workflows.

- Supporting the transition to Shopify and modern inventory management tools.

- Resolving day-to-day operational issues proactively and independently.

What You'll Need:

- Experience within an office, fulfilment, logistics, operations or distribution environment.

- Experience coordinating workflows, priorities or operational activity.

- Strong Excel capability including lookups and shared workbooks.

- Excellent organisational skills and attention to detail.

- Confident communication skills with the ability to challenge constructively when needed.

- Good general IT skills including Outlook, Word and Excel.

- A proactive mindset with the ability to solve routine issues independently.

Desirable Experience Includes:

- Shipping or pallet distribution operations.

- Courier booking systems or shipping platforms such as Shiptheory.

- Inventory or stock management systems.

If you want to join a growing business where your organisation, initiative and process improvement ideas will be valued, our client would love to hear from you.

As part of the recruitment process, applicants will complete a short online assessment which takes around 10 minutes. This helps both you and the client ensure the role and working environment are the right fit for long-term success.