Visitor Experience Supervisor

Our collection is one of the largest in the world, containing over 11 million historical government and public records. From Domesday Book to modern government papers and digital files, we hold paper and parchment, digital records and websites, photographs, posters, maps drawings and paintings. Taking an audience focussed approach we want to give even more people the opportunity to engage with our collections, whether they visit our site at Kew or online.

The National Archives has embarked on an ambitious and exciting transformation programme to inspire the public with new ways of using and experiencing our collection. We have made a strong start with our flourishing ’What’s On’ programme offering a range of events and exhibitions. We are now poised to take things to the next level, developing our public programming strategy, building our capability, professionalising our delivery, and re-imagining our public spaces at Kew. We have developed our first Visitor Experience Strategy, in which you will be a key player in supporting the implementation of improvements and changes.

Reporting to the Visitor Experience Manager, and working closely with colleagues across The National Archives, you will be a key member of a small but growing team, to support the daily delivery of a consistently high quality visitor experience to all TNA audiences. This role includes direct support of events and activities, which will require some working outside normal office hours.

You will supervise a team of our Visitor Experience Assistants onsite, and will work with a range of stakeholders to deliver an excellent experience for our visitors. The successful candidate will be an expert problem-solver with skills in customer service and organisation.

The closing date for applications is Tuesday 14th July at midnight.

For full details and to apply, please click the link following "Museum Website" below.