Learning & Development Administration Apprenticeship

Summary

To support the Learning & Development Team in delivering high-quality training and development activities across Guild Care.

Wage

£12,558 a year

Training course

Business administrator (level 3)

Hours

21 hours a week, 3 days a week either 9am-4:30pm or 9am-3:30pm with remaining hours worked elsewhere in the week. Days TBC.

21 hours a week

Start date

Wednesday 9 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an exciting opportunity for an individual looking to start a career in Learning & Development. 

The apprentice will provide administrative support to the Learning & Development Team and play a key role in supporting learning and development activities across Guild Care. 

Key responsibilities will include: 

• Coordinating training courses, workshops and induction programmes. 
• Booking colleagues onto learning events and maintaining accurate attendance records. 
• Preparing training materials and supporting the set-up of training rooms. 
• Managing the Learning & Development inbox and responding to general enquiries. 
• Supporting the administration of apprenticeships and learning programmes. 

Assisting with the management of our e-learning platform, including:  

• Adding new starters. 
• Processing employee changes. 
• Removing leavers. 
• Supporting colleagues with access and login issues. 
• Producing reports and maintaining accurate training records. 
• Supporting compliance monitoring and mandatory training administration. 
• Maintain stationery supplies, ensuring cupboards and storage areas are kept organised, neat, and tidy. Monitor stock levels, identify when supplies are running low, and place stationery orders as required. 

This role offers excellent exposure to Learning & Development, administration and people processes within a busy charity environment. 

Please note due to the nature of this role, you will be subject to a DBS check. 

Benefits within working for Guild Care include: 

• 25% discount in Guild Care shops.
• Annual Wellbeing Day.
• Employee Assistance Programme.
• Free Specsavers Eye Care Vouchers.
• Health Cash Plan.

Alongside this, you will also be working towards gaining your Business Administration L3 qualification, over the duration of around 15 months, which will include: 

• Complete all apprenticeship learning activities and assignments within agreed timescales. 
• Attend apprenticeship reviews and development sessions. 
• Maintain evidence required for the apprenticeship portfolio. 
• Demonstrate continuous learning and professional development. 
• Develop effective administrative, communication and organisational skills. 
• Apply learning from the apprenticeship programme within the workplace. 

Guild Care is committed to anti-discriminatory policies and practices, and it is essential that the post holder is willing to make a positive contribution to their promotion and implementation. 

Where you'll work

Holland House
Little High Street
Worthing
BN11 1DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Team working

Other requirements

We can offer flexibility around how the hours are worked, for example:

• Three days per week, 9:00am - 4:30pm (30-minute lunch break), or
• Three days per week, 9:00am - 3:30pm (30-minute lunch break), with the remaining hours worked elsewhere in the week.