RECEPTION & HOUSING SUPPORT ADMINISTRATOR

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Reception & Housing Support Administrator

£12.87 per hour

Northwich

SK-RA-26

Temporary

Sian Knapper

***email_hidden***

Date posted: 26 June 2026

Pay: £12.87 per hour

Reception & Housing Support Administrator

Location: Northwich

Pay Rate: £12.87 per hour

Contract: Temporary until the end of July

We are currently recruiting for a Reception & Housing Support Administrator to join a supported housing project based in Northwich. This is a temporary position until the end of July, offering an immediate start for the right candidate.

This role is ideal for someone with strong administration and reception experience who is confident, resilient, and able to provide excellent customer service in a busy environment.

Key Responsibilities

• Provide a professional and welcoming front of house and reception service to residents, visitors, colleagues, and members of the public.
• Manage telephone and face-to-face enquiries, ensuring messages are accurately recorded and passed to the appropriate person.
• Support service users with housing management, flat management, and independent living skills, offering guidance and assistance where appropriate.
• Monitor building security through CCTV, manage visitor access, and ensure visitor procedures are followed.
• Maintain effective key management, including issuing and receiving keys and following procedures for lost keys.
• Complete a range of administrative duties using both electronic and manual systems.
• Report repairs and assist with preparing flats and rooms for new occupants.
• Respond appropriately to incidents of anti-social behaviour and vandalism in line with company policies.
• Carry out health and safety inspections and building patrols to maintain a safe and secure environment.
• Ensure all records are maintained accurately and confidentially, following safeguarding, data protection, and complaints procedures.
• Promote equality, diversity, and respectful working practices at all times.

The Successful Candidate Will Have

• Previous administration and reception experience.
• Excellent communication and customer service skills.
• A confident, resilient, and professional approach.
• Strong organisational skills and attention to detail.
• Good IT skills and experience using electronic systems.
• The ability to work independently and manage competing priorities.
• Experience working with homeless individuals or people affected by substance misuse would be advantageous, but is not essential.
• A Standard DBS is required; however, assistance can be provided to obtain one if needed.

If you’re looking for an immediate start and have the skills and experience we’re looking for, we’d love to hear from you. Apply today.

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