Customer Service Assistant

We are working closely alongside a Local Authority in West Lancashire to assist with the appointment of a Customer Service Assistant, on a 1.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay : £13.63 - £17.73 per hour

Summary:

The Customer Service Advisor will provide an efficient, professional, and customer-focused service as the first point of contact for residents, visitors, and service users of the Council. The role involves handling enquiries across multiple channels, including face-to-face, telephone, and electronic communications, ensuring customers receive accurate information and timely resolutions to their queries.

Responsibilities:

• Act as the first point of contact for customer enquiries across a range of Council services.
• Respond to face-to-face, telephone, email, and other electronically delivered enquiries.
• Identify customer needs and ensure requests are resolved efficiently and effectively.
• Provide a welcoming and visible presence within Customer Service Points, acting as a "Greeter" for visitors and customers.
• Assist customers in accessing Council services and information.
• Maintain a high standard of customer care and professionalism at all times.

Essentials :

• Previous experience working in a customer service, contact centre, reception, or public-facing environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to deal confidently with a diverse range of customers.
• Ability to handle enquiries professionally and resolve issues effectively.
• Experience using IT systems and customer relationship management systems.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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