Dudley Court House AO x1

Job Title: Administrative Officer
Location & Building: Dudley Court House. The Inhedge, Dudley, West Midlands, DY1 1RY, with additional support provided to Walsall and Wolverhampton Magistrates Courts as required.
Working Days / Hours: Monday to Friday, 37 hours per week
Working Pattern: Office-based
Pay Rate: £12.86 per hour
Length of Assignment: Until 31/03/2027
Level of Clearance Required: Basic DBS
Required Qualifications: GCSE Maths and English Grade C/Level 4 or equivalent
Must live within 1 hour of Office Location

If you're organised, calm under pressure, and confident helping people through process-heavy situations, Our Client is looking for a customer-focused administrator to join a busy Government environment in Dudley. This is a role where your communication makes a real difference-supporting users, stakeholders, and operational teams to keep justice services running smoothly.

What you'll be doing:
* Validate and manage day-to-day vacancy and administrative checks to ensure processes are accurate
* Prepare for, facilitate and support a range of hearing administration tasks
* Provide face-to-face and phone support (incoming and outbound), and respond to correspondence in different formats
* Use HMCTS service scripts and knowledge articles to signpost users to the right support and provide clear, consistent guidance-especially for users with specific or complex needs
* Follow complaints policies and procedures, responding promptly where needed to help prevent escalation and keep records up to date
* Support operational requirements by working to standard operating procedures and meeting performance targets
* Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
* Manage jury service tasks such as selection, deferral, reassignment and attendance tracking, plus process expenses and court fees
* Assist with listing and scheduling, responding to urgent matters and following listing policies
* Support enforcement procedures, including financial assessments, fine collection support, and basic financial/statistical reporting
* Contribute to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance

What you'll bring:
* Strong customer service skills with the confidence to communicate clearly and empathetically
* The ability to follow procedures accurately, maintain confidentiality, and handle sensitive information responsibly
* A methodical approach to administrative work, with attention to detail and a focus on compliance
* Comfort working across multiple contact channels while staying responsive and professional

Additional information:
* You'll be supported with locally required guidance and processes to help you deliver safely and effectively

• GCSE Maths and English Grade C/Level 4 or equivalent.
• Strong customer service and communication skills.
• Good organisational and administrative abilities.
• Competent in Microsoft Office and digital systems.
• Ability to work effectively as part of a team.
• Ability to remain professional and resilient in challenging situations.
• Strong attention to detail and accuracy.

Desirable Skills

• Knowledge of HMCTS procedures and court operations.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.