Housing Support Officer

Your new company We are currently seeking a motivated and compassionate Housing Support Officer to join a busy Housing Services team.This is a rewarding frontline role supporting individuals and families to sustain their tenancies, prevent homelessness, and improve long-term housing outcomes.You will work closely with tenants, internal services, and partner agencies to provide tailored housing support and early intervention. Your new role Deliver person-centred housing support to tenants across a designated patch Support tenancy sustainment, including early intervention in cases of arrears or vulnerability Work with individuals at risk of homelessness to develop and implement support plans Liaise with external agencies (e.g. social work, health services, DWP, third sector providers) Carry out home visits, risk assessments, and welfare checks Maintain accurate case records and contribute to performance reporting Promote positive tenancy behaviour and community cohesionWhat you'll need to succeed Experience working in housing, homelessness, or a related support environment Strong knowledge of tenancy sustainment, housing options, or homelessness prevention Excellent communication and interpersonal skills Ability to manage a varied caseload and prioritise effectively Experience working with vulnerable individuals or complex needs A full UK driving licence (or ability to travel across the area)A relevant qualification in housing, social care, or a related field is desirable but not essential. What you'll get in return Competitive hourly rate Ongoing training and professional development Opportunity to make a real impact within local communitiesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)