Operations Support

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Email: View email address on jobapplyni.com

Job description

Play a vital role in supporting GP Practices across Northern Ireland, delivering ICT solutions that help healthcare professionals provide the best possible patient care. About the role: £15.88 per hour Location: James House, Belfast Monday to Friday, (9:00 AM - 5:00 PM) 37.5 hours a week Temporary role up until 31st March 2027 Please note closing date for this vacancy is 24th June 2026 at 4 pm - however you can register your interest for other upcoming vacancies by applying today

Responsibilities

• Provide ICT support to GP Practices across Northern Ireland as part of the GMS ICT Support Team.
• Respond to incidents and service requests, diagnosing and resolving technical issues.
• Support a range of ICT systems including clinical systems, networks, hardware, software, printers, scanners, Microsoft Office, security, and remote support tools.
• Deliver technical advice, guidance, and solutions to users and stakeholders.
• Build strong relationships with assigned GP Practices and understand their ICT requirements.
• Assist with ICT projects, system upgrades, installations, replacements, repairs, and equipment collections.
• Conduct site visits across Northern Ireland as required.
• Follow ICT change, release, and configuration management procedures to ensure service quality and compliance.

Skills and Qualifications

Essential Skills

• A university degree in a computer science related discipline or equivalent recognised ICT professional qualification PLUS 1 years relevant experience. OR,
• A HND in a computer science related discipline AND 2 years relevant experience. OR,
• 4 years relevant experience.
• Relevant experience is defined as providing or supporting information and communications technology systems in a business environment. Business environment in this context includes ICT areas such as desktop support, system/application support etc.
• Ability to work well independently and as part of a team.
• Have excellent communication, interpersonal and ICT technical skills to meet the needs of the post in full.
• Ability to investigate, collate and analyse information from a variety of sources to support decision making to resolve technical ICT incidents.
• Excellent knowledge of, and ability to use Microsoft Office and other business process applications, while demonstrating best practice in IT Service Management.
• Strong organisational skills with the ability to plan and manage activities effectively to deliver against service delivery plans.
• Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment.
• This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Organisation which will permit them to carry out the duties of the post.