There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
Job Description
As a Retail Customer Service Manager , you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager you will be part of the Shop team , who will serve customers and build relationships to encourage repeat custom.
Salary is £13.00 per hour
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on different sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
Work patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 10 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
To be successful in this role:
- You must be 18 years of age or over to work in one of our betting shops.
- Previous work in a customer-facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
Additional Information
Benefits
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Equal Opportunities .
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer . We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
#LI-Onsite
£13.45 - £14.45 per hour
...each other out. Just like you. As a Lidl Customer Assistant, no two shifts are the same. From restocking... ...tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. In return, we’ll give you a...SuggestedHourly payFull-timeShift workNight shiftAfternoon shiftEarly shift- ...CCTV systems and intruder alarms to residential, commercial, and retail properties. Armour Security is an NSI NACOSS Gold... ...independent company renowned for providing an excellent level of customer service. Job Description As an apprentice, you'll work alongside...SuggestedApprenticeship
- £25k - £32k per annumEstimated...Street, you’ll play a big part in making our customers’ experience special every day. You’... ...too, such as Replenishment and Customer Service, so flexibility and teamwork are... ...leave Find out more about working in Retail at Morrisons here . About you We’...SuggestedFlexible hoursShift work
£12.91 - £13.77 per hour
Company: ADECCO Job Type: Temporary, Full Time Salary: £12.91 - £13.77/hourSuggestedFull-timeTemporary£15k - £60k per annum
...will be determined to succeed and prepared to drive your performance on a daily basis You must be a good communicator and have great customer interaction skills You must be highly motivated and have a determination to succeed in a competitive sales environment You must...SuggestedPermanent£12 - £13 per hour
...Retail Stock Taker RGIS is the UK’s leading stocktaking company, working with top retailers such as Tesco, Asda, Sainsbury’s, Morrisons and Waitrose. We are looking for energetic and reliable people to join our growing teams. No experience is needed – we provide full...Hourly payPermanentFull-timeProbationary periodFlexible hoursShift workNight shiftEarly shift- £22k - £28k per annumEstimated...What You'll Do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable... ...platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes...Long-term contractFull-timeMonday to FridayFlexible hours
£12.71 per hour
...At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of caring and committed colleagues. Join us and you’ll work in a great...Hourly payPermanentPart-timeProbationary periodWeekend work£3,333.33 per month
...entitlement which increases with length of service ~ Fantastic discounts on MOT’s,... ...system ~ Discounted gym membership ~ Retailer discount portal with discounts from some... ...technical and diagnostic service ensuring customer satisfaction and productivity targets are...Full-time£11.6 per hour
...amazing opportunity to join our Apricot family in one of our retail stores! We are looking for knowledgeable Retail Sales Assistant... ...you will possess strong product knowledge, provide excellent customer service, and have great attention to detail. What we desire from...TemporaryFlexible hours- ...colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh... ...– delivering hot bread, fresh perspectives, and fast, five-star service to our customers. At M&S, our customers don't wait. You’ll...Part-timeShift work
£12.71 per hour
...hunters. Endless pre-loved items. One meaningful purpose. Retail Store Assistant £12.71 per hour plus benefits Reports... ...as you are. What will I be doing? Providing excellent customer and supporter service. Working as an integral part of the shop team to achieve...Hourly payPermanentPart-timeImmediate startRotating shifts- £30k - £40k per annumEstimated...waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital... ...and dynamic work environment where continuous improvement and customer satisfaction are at the forefront of everything we do. The...PermanentFull-time
£33.5k per annum
...to join our Ford dealership in Gillingham. Using your fantastic customer experience skills, you will keep the customer informed and consultant... ...from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience...PermanentFull-timeMonday to Friday- £31k - £40k per annumEstimatedCompany: MORRISONS Job Type: Permanent, Full TimePermanentFull-time
- £32k - £41k per annumEstimated...Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find... ...homeware, we're all about putting our customers first. With thousands of shops worldwide,... ...assistance program, associate discount and service awards Join us, and you’ll be a part of...Full-time
£13.19 per hour
...processing. Leading by example and providing excellent customer and supporter service. Supporting the organisation and delivery of creative fundraising... ...and provide direction to a team. Flexibility, our retail teams cover the needs of their stores by working on a rota...Hourly payPermanentPart-timeImmediate startRotating shifts- ...At Sports Direct we’re rethinking retail. Through digital innovation and unique store... ...), you’ll bring energy, enthusiasm, and customer focus to every shift. From helping customers... ...fast-moving retail environment. Sales & Service Engage with every customer to deliver...TemporaryPart-timeSummer workImmediate startFlexible hoursShift workWeekend workAfternoon shift
- £33k - £42k per annumEstimatedOne Stop • 2473 - Rochester - ME1 2TG • Permanent • Working hours 39• Apply by 24-Jul-2026Permanent
£38k - £46k per annum
...'ll do Set a spectacular example for the Store Team and your customers Independently manage the store in the absence of the Store Manager... ...Be a friendly face for every customer, offering excellent service and helping with all customer queries Competently comply with...Full-timeShift work- ...Job Role – Motor Vehicle Service Advisor (Maternity Cover) Salary – 21k basic with an OTE of around 25k Service Advisor Duties include: Ensuring customers are aware of service and repair work required to their vehicles in a professional manner Advise on...Temporary
- £24k - £31k per annumEstimated...As our Receptionist, you will provide excellent customer service to patients and visitors, ensuring queries are handled courteously and efficiently. To provide standard administrative support to the team working collaboratively to achieve shared goals. To ensure the service...Full-timeFlexible hours
£14.51 per hour
...vital link between the kitchen and our Front of House team and put the ‘super’ into Supervisor! Lead and manage your team to amazing customer service every time. Immediate start. £14.51 per hour Fixed Term Contract until 03/09/2026 – we don’t do zero hours contracts! 30...Hourly payPart-timeFixed-term contractZero hours contractImmediate startFlexible hours£13.45 per hour
...About the Role As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership...Hourly payFixed-term contractShift workAfternoon shift- ...offer. As a mystery shopper, you’ll act as a regular customer, helping businesses improve their service. Tasks include visits to restaurants and caf és,... ...and beauty counters, clothing stores, pharmacies, food retailers, charities, and leisure centres. You may also want to...Part-timeSelf-employedWork from home
- £32k - £42k per annumEstimated...market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of...40 hours/weekFlexible hoursNight shift
£14.48 per hour
...Customer Team Leader Location: 304 Canterbury Street , Gillingham, ME7 5JP Pay: £14... ...Co-op store, helping to deliver essential services to your community. Depending on your store... ...and lead by example Skills in retail, merchandising, or team management (experience...Hourly payPermanentPart-timeOn-siteFlexible hoursShift workAfternoon shiftEarly shift£75k per annum
...Regional Service Manager – Multi Site - Commercial Maintenance – Gillingham - up to 75k+car Would you like to work for one of the South... ...looking for a manager who will be able to provide a first class customer service and be able to organise, manage and motivate their team....Hourly payPermanentOn-siteMonday to Friday- £32k - £42k per annumEstimatedTesco UK • Strood • Working hours Flexible • Apply by 31-Jul-2026Flexible hours
- £39k - £52k per annumEstimated...water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's...Full-time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Customer Service. Be the first to apply!
- full time retail Chatham, Kent
- retail sales Chatham, Kent
- retail shop Chatham, Kent
- retail store Chatham, Kent
- retail customer service Chatham, Kent
- retail accountant Chatham, Kent
- retail team lead Chatham, Kent
- retail mortgage loan officer Chatham, Kent
- retail trainer Chatham, Kent
- part time retail Chatham, Kent