Scania Customer Advisor Apprenticeship

Summary

Ready to kick start your career as a Customer Advisor Apprentice? Are you looking for an exciting opportunity to earn while you learn and have all your training expenses covered? Our apprenticeship programme has been designed with you in mind.

Wage

£16,702 a year

Training course

Customer service specialist (level 3)

Hours

Monday - Friday 8am - 4:30pm

40 hours a week

Start date

Monday 3 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.

• You love engaging and talking with people
• A vital, in demand role that will give you future opportunity to progress
• A supportive team committed to your growth
• A nationally recognised qualification
• Top class training

What you will be doing:

• Meet and greet all customers on arrival in a professional and friendly manner
• Manage day to day administrative tasks confidently and efficiently
• Use initiative and be comfortable working as an individual
• Plan, schedule, and coordinate work
• Create and process job cards, checking for existing work in progress
• Check account detail, available credit and obtain relevant authorisation
• Provide timely updates to customers
• Agree timescales for unscheduled work and follow through to completion

About You:

• Positive and friendly attitude
• People person who loves working and communicating with their team and customers
• Passionate and motivated
• Committed to delivering exceptional customer service

If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step.

Where you'll work

Avonmouth Way
Avonmouth
BS11 8DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

REMIT GROUP LIMITED

Training course

Customer service specialist (level 3)

What you'll learn

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Requirements

Essential qualifications

GCSE in:

• Maths (grade C/4)
• English (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Problem solving