Quality Partner - North Region

Quality Partner – North Region (Priority Care Group)

Keane Premier Group

Location: North of Scotland Dundee to Aberdeenshire (multi-site travel required) with regular travel to Central Scotland and Head Office (Cambuslang)

Reporting to: Group Quality & Governance Lead

Strategic Oversight: Group Operations Director

Contract: Full Time, Permanent

Salary: £45,000 – £50,000 dependent on experience

About the Role

We are recruiting a Quality Partner to join our developing Group Quality Team and support services across our North Region (Priority Care Group).

This is a highly visible, hands-on quality improvement and governance role focused on supporting care home services to achieve positive outcomes for residents, maintain regulatory compliance and continuously improve the quality of care delivered.

The Quality Partner will act as a critical friend to services, providing independent quality assurance, governance oversight, regulatory support and practical improvement guidance. The role works alongside Regional Managers, Home Managers and wider support functions whilst remaining independent from operational line management structures.

This is not a desk-based audit role. The successful candidate will spend significant time within services, supporting managers, reviewing practice, identifying improvement opportunities and helping services achieve sustainable quality outcomes.

The role forms part of a newly established Group Quality Team and will play an important role in embedding Keane Premier Group’s quality framework, governance systems, digital assurance processes and continuous improvement culture across the region.

Quality Improvement & Governance Responsibilities

The Quality Partner will:

• Undertake structured monthly Quality Support Visits across allocated services.
• Support services to improve performance against the Care Inspectorate Quality Framework.
• Facilitate service improvement planning and monitor progress against agreed actions.
• Review and monitor Service Development and Improvement Plans.
• Provide oversight of action plans arising from inspections, complaints, incidents, safeguarding concerns and regulatory activity.
• Support services to prepare for inspections and verification visits.
• Support managers to complete meaningful self-evaluation and quality assurance activity.
• Conduct thematic reviews and quality deep dives where organisational risks are identified.
• Analyse quality, compliance and performance data to identify trends, risks and opportunities for improvement.
• Review governance systems including audits, incidents, complaints, accidents, medication management and quality assurance processes.
• Lead or support investigations into significant events, complaints, safeguarding concerns or regulatory issues.
• Complete root cause analysis and support services to implement sustainable improvements.
• Monitor compliance with regulatory requirements, legislation, policies and internal governance expectations.
• Provide constructive challenge, coaching and professional support to service leadership teams.
• Support implementation and embedding of group-wide systems, policies and governance frameworks.
• Support the implementation, optimisation and ongoing development of electronic care planning, medication management, quality assurance and governance systems.
• Monitor the quality, accuracy and effectiveness of electronic records, ensuring information is person-centred, outcome-focused and supports regulatory compliance.
• Support managers to utilise electronic systems to drive service improvement, quality assurance, performance management and regulatory assurance.
• Review data quality, trends and assurance information generated through electronic systems and support services to respond appropriately.
• Assist with the rollout of new digital systems, reporting tools and governance frameworks across the Group.
• Provide guidance and support to managers and teams to maximise the benefits of technology and electronic systems.
• Contribute to organisational quality improvement projects and service development initiatives.
• Support due diligence, mobilisation, integration and improvement activity across the wider Group where required.
• Participate in the Group Management On-Call rota as required.
• Contribute to group governance reporting and quality performance monitoring.

What We Are Looking For

We are seeking an individual who:

• Has experience within a leadership, governance, quality or regulatory role within social care.
• Demonstrates strong knowledge of Scottish social care regulations and best practice.
• Is confident supporting services through inspection, improvement and change activity.
• Can analyse data and governance information and translate findings into practical actions.
• Is able to challenge constructively while maintaining positive working relationships.
• Is highly organised and able to work independently across a geographically dispersed region.
• Demonstrates professional credibility, resilience and strong influencing skills.
• Is committed to achieving positive outcomes for people receiving care and support.
• Is willing to travel extensively throughout Scotland.

Requirements

Essential Experience

• Minimum three years' experience within a leadership, governance, quality or regulatory role in social care.
• Strong understanding of Scottish social care legislation, regulations and Care Inspectorate expectations.
• Experience supporting services through inspections or regulatory improvement activity.
• Experience developing, implementing and monitoring improvement plans.
• Experience undertaking investigations, root cause analysis and report writing.
• Experience reviewing incidents, complaints, safeguarding concerns and organisational risk.
• Experience analysing quality, compliance and performance information.
• Experience working with electronic care planning systems.
• Experience working with electronic medication management systems (eMAR).
• Experience using incident management, quality assurance or governance systems.
• Strong digital literacy and the ability to analyse data from multiple electronic platforms.
• Excellent written and verbal communication skills.
• Full UK driving licence and willingness to travel extensively throughout Scotland.

Desirable Experience

• Registered Nurse qualification with active NMC registration.
• Experience within both care home and care at home services.
• Experience supporting multi-service quality improvement programmes.
• Experience using Care Control, RADAR Healthcare or similar systems.
• Experience implementing electronic care planning, governance or quality assurance systems.
• Experience supporting digital transformation or system migration projects.
• Experience supporting services through significant improvement programmes.
• Experience supporting organisational integration, acquisition or service development activity.
• Formal quality improvement, audit or governance qualification.