Booking Agent

Employer Location: Antrim
Phone Number: Show phone number
Email: View email address on jobapplyni.com

Job description

About Direct Medics: Last year, we were proud to celebrate our 25th anniversary, marking a quarter-century of placing healthcare professionals in locum roles across both the public and private sectors in the UK and Ireland. Our long-standing reputation speaks to the trust and reliability we’ve built within the healthcare sector. The Role: The Booking Agent is responsible for coordinating and managing the allocation of healthcare professionals into temporary shifts and placements across the UK and Ireland. The role exists to maximise shift coverage, ensure optimal candidate utilisation, and maintain high levels of client satisfaction by filling vacancies quickly and reliably. The Booking Agent acts as the operational link between clients, candidates and recruitment consultants, ensuring shifts are filled efficiently, changes are managed proactively, and service delivery standards are consistently maintained. This role will also include working weekends, on a shift pattern.

Responsibilities

• Responsible for coordinating and managing the allocation of healthcare professionals into temporary shifts and placements across the UK and Ireland.
• Candidate will act as the operational link between clients, candidates and recruitment consultants.
• Ensures shifts are filled efficiently, changes are managed proactively, and service delivery standards are consistently maintained.

Skills and Qualifications

Essential Skills

• Excellent communication and relationship-building skills, with a strong customer service focus.
• Strong organisational and time management skills, with the ability to prioritise multiple urgent requests in a fast-paced environment.
• High attention to detail, maintaining accurate records and ensuring data quality.
• Proficiency in Microsoft Office and recruitment/workforce systems, with confidence using digital platforms.

Desirable Skills

• Degree-level qualification or equivalent relevant experience.
• Previous experience in recruitment, staffing or workforce planning.
• Experience within healthcare recruitment or agency staffing.
• Experience using Applicant Tracking Systems (ATS), CRM or workforce management systems.
• Knowledge of healthcare compliance, safeguarding and framework requirements.