Junior Support Technician Apprentice

***PLEASE NOTE*** In order to apply for this vacancy, you MUST apply directly via the company website: 

Welcome to Seasalt. We make beautiful quality clothing and accessories woven with stories of Cornwall.

Cornwall’s wild landscape, artistic culture and maritime heritage inspire everything we do. We feel very lucky to live in such an inspiring part of the world. It constantly influences our designs and sits at the heart of our brand.

The purpose of your role:

• To support Seasalt staff on our service desk with IT issues, including creation of support tickets, assigning tickets, following up on queries, responding to contact from end users, and updating and maintaining documentation, within specified SLA’s
• Resolve non-complex support issues
• To act as a point of contact for the Technology Operations team
• Work with Technology Operations and the wider business to achieve department and company objectives in line with the business vision

Your key duties:

• Answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool
• Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised at all times
• Organising New Starter/Change/Leavers requests into our system, ensuring these are assigned correctly
• Assisting with routine checks on interfaces/backups/systems
• Assisting with 1 st line tickets including password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes
• Assisting with updating documentation when requested
• Communicating with 3 rd parties to log issues
• Working with 3 rd parties to ensure tickets are followed up and responded to within an appropriate timeframe

Desirable skills:

• Strong organisational and planning skills
• Excellent communication skills
• Motivated, driven and proactive
• Team worker
• Flexible/adaptable
• The ability to deliver tasks
• Problem solving and multitasking skills
• Good general knowledge of IT
• A constant learner, familiar with current technology
• Able to remain calm when dealing with pressure
• The ability to work closely with internal teams and external suppliers, communicating by phone, e-mail and face-to-face in a professional manner

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week

Benefits:

• 34 days paid annual leave (including bank holidays), increasing with length of service
• Attractive 50% employee discount
• Flexible benefits allowance to personalise your benefits package
• Private Medical Scheme including 24/7 virtual GP
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support
• Pension plan with generous 7% employer contributions
• Life assurance programme
• Enhanced family leave policies
• Flexible working opportunities with our hybrid working approach
• Learning and Development opportunities
• Do Good Things with our two days per year paid volunteering opportunities
• Employee networks to develop and provide support to our people, including the Inclusion & Belonging Network
• 100s of savings on top retailers and gym memberships through our discount hub

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

***PLEASE NOTE*** In order to apply for this vacancy, you MUST apply directly via the company website: