Triage Case Officer

The Role

Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change and ultimately improve people’s lives.

Triage case officers manage a varied caseload of concerns and make recommendations to the triage decision makers about whether the threshold for investigation is met. To ensure that recommendations are well reasoned and robust, triage case officers analyse and assess the concerns and supporting information received. The triage case officer will then identify and request any further information required to determine whether the threshold for investigation is met. Triage case officers also act as a point of contact for members of the public and organisations with queries about the functions and processes of the fitness to practise department.

By ensuring that fitness to practise concerns that require investigation are appropriately identified and cases progressed in a timely manner, you will be contributing to our key duty of protecting the public.

What you will do

• Manage a varied caseload related to concerns about the fitness to practise of social workers in England.
• Analyse, assess and summarise case-related documentation to inform recommendations for whether concerns should progress for an investigation.
• Identify, request and obtain information relevant to fitness to practise cases in a timely manner and in compliance with departmental procedures and deadlines.
• Actively manage and follow-up requests made for further information about concerns.
• Undertake risk assessments, identify and escalate changes in risk.
• Apply relevant guidance and legal tests to determine if there are grounds to investigate a fitness to practise concern and draft recommendations in line with evidence, guidance and legal frameworks.
• Maintain accurate case records using the case management system, to ensure the integrity of data, and ensure records are updated in a timely manner.
• Correspond with relevant internal and external stakeholders, tailoring correspondence to suit the requirements of the recipient.
• Advise the public, social workers and other organisations about Social Work England and the functions and processes of the fitness to practise department.
• Ensure that incoming communication receives a timely and appropriate response.
• Provide consistent and high-quality customer service to internal and external stakeholders, as well as parties involved in fitness to practise cases.
• Manage large quantities of sensitive information in accordance with data protection legislation and our data management policies and procedures.
• Undertake other project or research work as required.

Your Skills, Knowledge And Experience

• Ability to work within a statutory framework and apply statutory tests.
• Customer service skills, with the ability to develop and maintain stakeholder relationships and communicate sensitively and professionally with a range of vulnerable people.
• Experience with case management systems and of maintaining records.
• Excellent written and verbal communication skills.
• Experience of managing sensitive and confidential information.
• Strong analytical, critical examination, research and decision-making skills with an attention to detail.
• Ability to work independently in planning and organising own workload and manage own time effectively.
• Ability to troubleshoot and resolve problems.
• Ability to manage competing priorities and adapt to changing priorities while maintaining quality and accuracy of work.
• A demonstrable commitment to inclusion and diversity.

Benefits

In addition to your salary, we also offer:

• 25 days annual leave, rising with service to 30 days per annum, plus bank holidays.
• The option to purchase up to an additional 5 days of annual leave per annum.
• A TIDE award winning inclusive culture, made up of staff networks, social events and forums.
• A pension scheme, life insurance, an employee recognition scheme and cycle to work scheme.

Details

• Job type: Fixed-term contract until 14th June 2027
• Working pattern: Full time. We offer flexible working subject to business need.
• Salary: £30,080 per year, rising to £31,262 per year after successful completion of a 6-month probationary period.
• Location: Sheffield/Hybrid

Application

During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.

Join us - Social Work England

Our behaviours and values - Social Work England

What our people say - Social Work England

Pre-Employment Checks

If you are successful at interview, we will carry out a series of routine pre-employment checks. These include verifying your references, confirming your right to work in the UK, and completing a Basic DBS (Disclosure and Barring Service) check.

These checks are conducted in partnership with our third-party provider, Amiqus, who will guide you through the process.

Please note that all offers of employment are subject to the satisfactory completion of these checks. If you have any questions or concerns please contact our recruitment team via ***email_hidden*** and our team will be happy to help.

Contact

If you have any queries about the recruitment process, or would like to discuss the role, please contact ***email_hidden***.

How to apply

To apply, complete the application form by the closing date.

Interview

At interview we will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role. If you are successful, we will undertake routine pre-employment checks.

Find out more about our application and interview process.

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