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Customer Service & Operations Assistant Salary: £28,100 per annum Hours: Monday to Friday, 8:30am – 5:30pm Saturday: Every other Saturday, 8:30am – 12:00pm, with time off in lieu Contract: Permanent, Full-Time We are looking for a confident and proactive Customer Service & Operations Assistant to join a busy and established business. This is a varied, hands-on role and would suit someone who enjoys being kept busy rather than sitting at a desk all day. You'll combine customer service and administration with practical operational duties, including getting out and about during the working day. You'll speak with customers face-to-face, over the phone and by email, coordinate bookings and collections, complete documentation and checks, and support the wider team wherever needed. Your Day-to-Day
- Dealing with customers face-to-face, over the phone and by email
- Coordinating bookings, collections and deliveries
- Completing customer paperwork and checking documentation
- Updating systems and maintaining accurate records
- Getting out and about to complete collections and deliveries when required
- Carrying out basic checks and reporting any issues
- Helping resolve customer queries quickly and professionally
- Supporting colleagues with the day-to-day running of the operation
- Managing changing priorities within a busy working environment
- Previous customer service, administration or operational experience
- A full UK driving licence held for at least 12 months, with no more than 6 points
- Confidence driving as part of your working day
- Good communication and people skills
- Strong attention to detail
- Basic IT and administration skills
- The ability to work at pace and use your own initiative
- A flexible, hands-on approach and willingness to support the wider team
Vacancy posted 3 days ago
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