Customer Success Manager

£20.3 - £23.8 per hourEstimated

Full-time

Job Title: Customer Success Manager
Contact: View email address on meeveem.com
Location: On-site
Reporting To:
Who we are
Customer Success Manager
Fluidic Sciences is a small and growing Cambridge-area based company dedicated to providing novel biotech instrumentation platforms for antibody discovery, cell line development and protein characterization. Our proprietary microfluidic systems and the Cyto-Mine® multiplexing platform deliver rapid, high-fidelity, single-cell screening, isolation, and monoclonality assurance, while the Fluidity One-M platform makes protein interaction analysis easy and robust using accessible instrumentation and transformative in-solution technologies that help scientists quickly and accurately understand how proteins truly interact.
Role Overview
As part of a collaborative technical team, you will support customers by helping to install systems, carry out routine servicing, and resolve technical issues. You will also work closely with service management, R&D, and manufacturing teams to develop your knowledge and ensure reliable system performance and a high level of customer satisfaction.
This role is ideal for someone at the early stages of their engineering career. A degree in engineering, physics, or a related discipline is required, along with a strong willingness to learn and develop. Previous experience in a service, laboratory, or technical support environment is beneficial but not essential, as full training will be provided.
Key Responsibilities
Technical & Service Responsibilities
Install, commission, and qualify laser and other technical systems at customer sites
Diagnose and resolve hardware, software, optical, and electro-mechanical faults
Perform preventative and corrective maintenance, laser alignment, calibration, and system optimisation
Adherence to defined SOPs and technical standards
Provide remote and on-site technical support to customers
Maintain and created detailed service records, reports, and documentation
Customer & Operational Support
Act as a technical interface with customers during service visits
Provide training and technical guidance to customer operators and engineers
Support system upgrades, retrofits, and field modifications
Ensure compliance with laser safety standards and site-specific regulations
Collaboration & Continuous Improvement
Support root cause analysis and implementation of corrective actions
Capture service data to support reliability tracking and produce analysis reports/highlight trends
Contribute to service procedures, documentation, and best practices
Degree, or equivalent qualification in Engineering (Mechanical, Electrical, Electronic, Biomedical, or related discipline)
Strong interest in field service, engineering, and working with complex technical equipment
Basic understanding of mechanical, electrical, or electronic systems
Good problem-solving skills with a practical, hands-on approach
Excellent communication skills and ability to interact professionally with customers
Willingness to travel regularly and stay overnight as part of a field-based role
Full UK driving licence (or working towards obtaining one)
Ability to work independently while also contributing effectively within a team
Desirable (but not essential)
Previous experience in engineering, field service, or laboratory environments
Exposure to biotech, life sciences, or laboratory instrumentation
Basic knowledge of fault-finding, diagnostics, or calibration techniques
Familiarity with software tools or data systems used in technical environments
If interested, please e-mail your CV to View email address on meeveem.com.

Apply

Vacancy posted 8 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!