Credit Controller

Role: Credit Controller
Location: Horwich, BL6 6JW
Contract: Fixed Term – 12 months

Salary: Up to £29,000

Company: EG Group

About the Role:

Cumberland Farms is looking for a Credit Controller to join our Transaction Shared Service Centre in Horwich. You’ll be responsible for managing a portfolio of customer accounts, helping to maximise cash collection, minimise credit risk and ensure outstanding debts are collected in line with agreed payment terms and company policies.

This is a hands-on role where you’ll work closely with customers and internal teams to resolve queries, manage outstanding debt and identify opportunities to improve the way we work. You’ll also support the wider Credit Control team with new account set-up, credit limits and ad hoc projects.

We’re looking for someone who is proactive, organised and confident in managing their own workload, with good attention to detail and a professional approach to working with customers and colleagues.

Why Join Cumberland Farms?

• Discretionary performance-based bonus scheme
• Grow your career – gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation
• Flexible working hours
• Hybrid working – up to 2 days per week (dependent on role and business needs)
• Salary Sacrifice Schemes – Cycle to Work and Car Scheme available
• Enhanced Maternity & Paternity leave
• Generous annual leave entitlement
• Annual leave buy back scheme – purchase up to 5 additional days
• Discounted gym membership – stay healthy and save on fitness costs
• One paid volunteering day per year
• Wellbeing facilities – space to relax and recharge
• Free secure on-site parking
• Dress Down Fridays
• Free VDU eye test

What you’ll be doing:

• Monitor new customer account set-up, including setting and reviewing credit limits and assessing required security.
• Manage a portfolio of customer accounts, proactively chasing outstanding debt and maintaining accurate records of collections and payment promises.
• Review and analyse aged debt, identifying high-risk accounts and escalating issues where required.
• Maintain security records and ensure relevant information is accurately updated within ERP systems.
• Support the resolution and escalation of customer queries, working closely with internal teams and customers.
• Prepare monthly trade debtor reconciliations, bad debt provisions and bad debt reporting.
• Initiate legal action against debtors where required and support the Credit Management team with relevant projects.
• Provide support and cover for Credit Control Team Leaders when required.

This list is not exhaustive and may be added to or amended from time to time.

What we’re looking for:

• 1–2 years’ experience working in Credit Control or a similar Accounts Receivable environment.
• Good understanding of credit management, debt collection and customer account management.
• Strong attention to detail, with a high level of accuracy when handling financial information and maintaining records.
• Confident communication skills, with the ability to build positive relationships and have effective conversations with customers about outstanding payments.
• A proactive approach, with the confidence to follow up outstanding debt and escalate issues when required.
• Excellent organisation and time management skills, with the ability to manage a portfolio of accounts and prioritise competing deadlines.
• Good working knowledge of Microsoft Excel and experience using finance or accounting systems.

Who is Cumberland Farms?

Cumberland Farms has a proud heritage dating back to 1939 and today is part of a global retail organization serving customers and communities across multiple markets including the U.S., U.K., Germany and Benelux.  With operations spanning convenience retail, foodservice, fuel, and other retail formats, our business is supported by a broad network of stores, sites, distribution operations, and support teams.

As our global organization transitions under the Cumberland Farms brand, our businesses, including those historically operating as EG Group, are coming together with shared values, capabilities, and a commitment to delivering exceptional experiences for our customers and colleagues.

Together, we are building on the strength and heritage of our businesses while creating a more connected global organization with a clear strategic direction and a continued focus on supporting our customers, colleagues, and communities across all the markets we serve.
Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.