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Senior Business Consultant - Digital Experience
Our client is looking for a Senior Business Consultant to drive business value and digital transformation for enterprise clients across multiple industries. This is a high-impact, client-facing role where you will combine digital marketing expertise, business consulting and operational insight to deliver outstanding customer experiences.
What You'll Do:
Our client is looking for a Senior Business Consultant to drive business value and digital transformation for enterprise clients across multiple industries. This is a high-impact, client-facing role where you will combine digital marketing expertise, business consulting and operational insight to deliver outstanding customer experiences.
What You'll Do:
- Lead discovery workshops and research initiatives to understand client goals, challenges and customer journeys.
- Collaborate with technical teams and client stakeholders to define ideal-state experiences and actionable roadmaps.
- Build customer personas, map journeys and identify opportunities to improve digital engagement and business impact.
- Develop value mapping exercises, prioritising initiatives based on business impact and complexity.
- Translate insights into user stories, KPI baselines and backlog prioritisation for implementation teams.
- Assess performance, communicate realised value and guide clients in continuous optimisation of digital programmes.
- Partner across multiple digital experience platforms, ensuring cohesive strategies across analytics, automation and personalisation tools.
- Experience as a business consultant or in a client-facing role, within a digital agency or enterprise environment.
- Deep understanding of digital marketing landscapes, including customer analytics, personalisation, marketing automation and performance measurement.
- Proven ability to manage senior stakeholders and influence at C-suite level.
- Hands-on familiarity with analytics, CDP or personalisation platforms (Adobe or similar).
- Excellent communication and presentation skills, with ability to articulate complex concepts clearly.
- Self-starter, proactive, confident and able to manage multiple projects and client relationships.
- Multilingual skills are a plus (German, French, Italian), with flexibility to travel for client engagements.
- Work across multiple enterprise clients, delivering end-to-end digital experience solutions.
- Be a key driver in shaping client success, value realisation and transformative digital programmes.
- Hybrid working model and occasional on-site engagement.
Vacancy posted 18 hours ago
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