Customer Accounts Representative

Cardiff

Customer Accounts Representative (CAR)

Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.

We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.

Need support during the recruitment process? Just let us know – we’re here to help.

The role

We’re looking for a motivated individual to join our dynamic Customer Accounts Team as a Customer Accounts Representative (CAR). This is a fantastic opportunity for someone with at least 12 months of experience in bank reconciliation or payments to build on their existing knowledge and gain exposure to broader finance operations.

This role is ideal for someone looking to build on their foundational finance experience, explore how payments and reporting drive business decisions, and grow within a supportive and fast-paced team.

Please note: This role is hybrid, with one fixed office day per week (typically Thursday). There may be occasions where additional office days are needed to support business requirements.

What you'll be doing

• Work at the heart of the business where money moves in and out every day.
• Apply and expand your understanding of bank reconciliation, BACS processes, and financial accuracy.
• Support day-to-day banking operations, including payments, suspense queues, and DCA posting.
• Help manage invoices and purchase order processes, linking them to overall financial performance.
• Liaise with internal teams to ensure correct payment and invoice information is shared and actioned.
• Gain exposure to Bottom Line Reporting and commercial finance insights.
• Suggest improvements and help shape better processes.
• Be a go-to contact for cross-departmental queries, helping colleagues across the business navigate payment and invoice processes with clarity and confidence.

Essential Criteria

• Minimum 12 months’ experience in banking, payments, or a similar finance role.
• A keen interest in finance, numbers, and business processes.
• Strong attention to detail and good organisational skills.
• Confidence to ask questions, collaborate with others, and get stuck in.
• A proactive attitude and a willingness to learn.
• Familiarity with Pan front & back office systems is desirable.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email ***email_hidden*** or contact us on View phone number on uk.workus.org. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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