Credit Management Specialist

Robert Half is currently recruiting for an experienced Credit Management Specialist to join a well-established business based in Glasgow on a 6-month contract.

This opportunity would suit a commercially minded credit professional with excellent communication skills and a proven ability to resolve disputes, investigate complex account queries and build positive relationships with both customers and internal stakeholders. The successful candidate will play a key role in ensuring outstanding debts are recovered while delivering a proactive and solutions-focused approach to query management.

Key Responsibilities

• Take ownership of customer account disputes, investigating issues thoroughly and driving resolutions to conclusion.
• Build strong relationships with customers and internal departments to negotiate and resolve outstanding account queries.
• Allocate incoming cash accurately and promptly, ensuring customer accounts remain up to date.
• Chase outstanding debt and proactively manage customer payment performance.
• Investigate payment discrepancies, unapplied cash and invoice-related disputes.
• Process credit notes and account adjustments where required.
• Work closely with sales, customer service and finance teams to identify and resolve the root cause of recurring issues.
• Maintain accurate records of customer interactions, disputes and agreed actions.
• Support the wider finance team with credit control and accounts receivable activities.
• Ensure company credit policies and procedures are adhered to at all times.

About You

• Previous experience in Credit Control, Accounts Receivable or Collections.
• Demonstrable experience managing customer disputes and resolving complex account queries.
• Strong investigative and problem-solving skills, with the ability to analyse account information and identify solutions.
• Excellent communication and stakeholder management skills, both written and verbal.
• Confident influencing customers and internal stakeholders to achieve positive outcomes.
• Strong attention to detail and a methodical approach to resolving discrepancies.
• Good systems knowledge, including Excel and finance/accounting software.
• Organised, resilient and comfortable managing a high-volume workload.

What's on Offer

• 6-month contract with an immediate start.
• Competitive hourly rate.
• Hybrid working model based in Glasgow.
• Opportunity to join a collaborative finance team within a well-established organisation.
• Varied role with a strong focus on investigation, dispute resolution and stakeholder engagement.

If you're an experienced Credit Controller who enjoys resolving complex issues, building strong relationships and finding solutions to payment disputes, we'd love to hear from you.