Join Opus, the UK’s largest independent Managed Service Provider, ranked ‘World Class’ by Best Companies. Grow your career in a business that champions creativity and development.
Be a key player in our Service Delivery team
The Service Management Co-ordinator role will act as the day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers.
Additionally, you will be responsible for
- Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions
- Producing accurate and timely service reporting for Service Management Analysts and Service Managers
- Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking
- Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager
- Maintaining high standards across allocated customer experience and reporting activities
Salary £30-£32k DOE
Hybrid working for a good work/life balance - 3 days a week in Reigate
The talents we are excited to see
You will have the following experience/skills:
- A minimum of two years’ experience in a customer service or service management role
- Confident in presenting information and engaging professionally with customers
- Ability to gather, validate and interpret service data
- Ability to produce clear, accurate reports and maintain reporting templates
- Exposure to service management systems and databases preferred
- Proficient in Microsoft Office, particularly Excel and Powerpoint
- Well organised, able to manage recurring deadlines and follow actions through to completion
- At least 5 GCSE Grades at ‘C’ level or above including Maths & English
- Aligned with the Opus core values
Your Exclusive Benefits
- A comprehensive Private Healthcare and Cash Plan
- Pension and life insurance
- Enhanced Maternity and Paternity
- Entry to the £3,000 quarterly Dreamball draw
- Personalised training and development pathways
- Regular fully funded companywide events
- Monthly ‘outstanding performer’ accolades
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance (25 days pa)
- Complimentary daily breakfasts in the office
Where your values align with ours
Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning
Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.
If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Management Co-ordinator in Reigate, Surrey vacancy
- £27k - £35k per annumEstimated...United Kingdom Reigate Working Location Category Placed Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and...SuggestedFull-timeInterimFlexible hours
£48.7k - £52.86k per annum
...a 36 hour working week. We are looking for a skilled Project Manager to join our IT&D Project Delivery Team and drive the successful... ...suppliers and technical teams, you'll play a key role in modernising services, improving customer experiences and delivering lasting business...SuggestedFull-timePart-timeFlexible hours£42.96k - £46.62k per annum
...experienced Property Portfolio Lead to join our small team and help manage our property portfolio. This is an exciting opportunity for a... ...to You ~26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service ~ Option to buy up to 10 days...SuggestedFixed-term contractFlexible hours£450 - £500 per day
Company: CONNECT2SURREY Job Type: Temporary, Full Time Salary: £450 - £500/daySuggestedFull-timeTemporary- £39k - £51k per annumEstimated...At Asda, we want you to as an Online Manager , you’ll play a vital role in the day-to-day running of our Online operation in store... ...resilience. Strong organisational skills and great customer service. Flexibility to work a range of shifts, including weekends and...SuggestedPermanentFull-timeFlexible hoursShift workRotating shiftsAfternoon shift
£45k - £60k per annum
Company: GRAHAM ROSE Job Type: Permanent, Full Time Salary: £45000 - £60000/annumPermanentFull-time- ...exciting opportunity has arisen for a Project Manager to join our Estates Team. The role of... ...the UK, via ourBrain Injury Community Service. Boasting a beautiful 24-acre site in... ...collaborative working to assure projects are wellco-ordinated delivering their objective while aligning...Part-timeFlexible hours
£700 per day
...We're looking for a Programme Manager (Service Systems) for a public sector organisation based in Surrey (remote/hybrid available) on a contract basis, paying up to £700 per day inside IR35. This is a hybrid role with remote working available and some attendance in Surrey...Hybrid workingRemote- 4 Month Contract With A Local Authority Job Purpose We are seeking an experienced Programme Manager to lead and coordinate service systems transition activity within a designated portfolio as part of the Local Government Reorganisation (LGR) programme. The postholder...Bi-weekly payLong-term contract
£300 - £400 per day
...Configuration Coordinator to join a large-scale, complex technology and service environment during an important period of service transition... ...capability across Asset, Configuration and wider Service Management functions, helping to maintain accurate asset and configuration...- ...Service Design Manager - 12 month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments...Fixed-term contractRemoteFlexible hours
£32k per annum
Ready to lead in supported living? Join us as Deputy Service Manager and help adults with complex needs achieve greater independence. Deputy Service Manager Location: Chipstead, Surrey, CR5 3QW Salary: £32,000 per annum Contract: Full time, permanent Hours: 37.5 hours...Long-term contractPermanentFull-timeNo agency5 days/weekNight shiftRotating shifts£14.8 per hour
...Redhill, Surrey, RH1 4EL Salary: Starting at £14.80 per hour + service charge + excellent colleague benefits Job Type: Full-time |... ...possible opportunity. In collaboration with the Front office management, you’ll maintain regular and effective communication to the reception...Hourly pay40 hours/weekLong-term contractPermanentFull-timeLive-inFlexible hoursShift workNight shiftRotating shifts£13 per hour
...in your career? At the The White Hart Chipstead , we believe in nurturing our team and see our Supervisors as potential Assistant Managers of tomorrow. Whether you're an accomplished waiter/waitress or have supervisory experience, our position offers an exciting...Hourly payWeekly payLong-term contractPermanentApprenticeshipFlexible hoursShift work£27.53k per annum
...your career. What you’ll do The role of the Field Care Supervisor is to support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical...Full-timeOn-siteRotating shifts£27.79k per annum
...this role have included graduates with a science-based, business management or social science degree. If you’re looking for a company that... ...accurate reports after every visit. Providing exceptional customer service and upholding a professional image at all times. During the...Extra incomePermanentFull-timeMonday to Friday£50k per annum
...specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and... ...are looking for an accomplished Account & Business Development Manager to expand and develop our client base across the South. This is...Long-term contractFull-timeSummer workHybrid workingOn-siteFlexible hoursDay shift£78k - £83k per annum
...and a flat roof, and carrying out a full replacement of the M&E services and internal fit-out.The project is currently estimated value of... ...0 million, potentially higher. They're looking for a Project Manager who has strong experience delivering complex cut-and-carve or refurbishment...Permanent£42k per annum
...Restaurant general manager Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities...PermanentShift work- £35k - £45k per annumEstimated...opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer... ...safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life,...Long-term contractTemporaryApprenticeshipTraineeshipHybrid workingImmediate start
£35.61k per annum
...your work-life balance What will the role involve? As Room Manager you will work closely with the Nursery Manager and Deputy Nursery... ...% off your next Holiday • 30 Days Annual Leave - Rising with service up to a maximum of 37 days • Health and Wellbeing Programmes...PermanentFlexible hours£450 - £500 per day
...Service Manager - Family Safeguarding Location: Reigate, Surrey - Hybrid Working Rate: 500 per day Contract: Interim We are looking for an experienced and influential Service Manager to provide senior leadership across Family Safeguarding and Children's Social...TemporaryInterimHybrid working£31.35k - £34.78k per annum
Nursery Room Manager Department: Nursery Education Employment Type: Permanent - Full Time Location: Redhill, Surrey Reporting... ...A background in leading consistent and exceptional customer service. Full and relevant Level 3 Early Years qualification (or above...PermanentFull-timeFlexible hours£55k - £65k per annum
...where you will inherit a mature book and spend most of your time servicing existing clients. The focus is firmly on development, creating... ...networking, referrals and introducer relationships. * Building and managing your own pipeline from initial contact through to conversion. *...Long-term contractFull-timeOn-siteRemote- ...more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks to private... ...Matching Tool from our website or exploring our Investment Management Virtual Experience Programme. How do I Pre-Register? Click...Long-term contractFull-timeInternshipRemoteFlexible hours
£38.09k - £41.13k per annum
...to You ~26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff... ...a permanent and longstanding workforce of dedicated staff and managers. We foster a strong learning culture — celebrating achievements,...Long-term contractPermanentFull-timePart-timeHybrid workingFlexible hours2 days/week$130k - $180k per annum
...supporting analyses across jurisdictions. Manage the delivery of the Group’s quarterly... ...Technical expertise across intercompany services, revenue-sharing arrangements, and other... ...Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance...Long-term contractFull-timeTemporaryWork visa
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Management Co-ordinator. Be the first to apply!
Related searches
- adoption services manager Reigate, Surrey
- clinical services manager Reigate, Surrey
- service manager learning disabilities Reigate, Surrey
- service coordinator Reigate, Surrey
- service operations manager Reigate, Surrey
- support services manager Reigate, Surrey
- manager system services Reigate, Surrey
- environmental services coordinator Reigate, Surrey
- service team manager Reigate, Surrey
- car service manager Reigate, Surrey