IT Support Technician Apprentice GP IT Services

IT Auxilium Ltd is a customer-first Managed Service Provider and specialist healthcare IT provider, delivering technology solutions and support services to organisations across the UK. Through our GP IT Services and Health IT Services divisions, we support healthcare providers, GP practices, Primary Care Networks and other organisations with reliable, secure and innovative technology solutions.

Job description
We are looking for an enthusiastic and motivated IT Support Technician Apprentice to join our growing team. This is an excellent opportunity for someone looking to build a career in IT whilst gaining hands-on experience and industry-recognised qualifications.

As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.

Whilst the role is primarily remote-based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.

Your responsibilities will include:

Helpdesk & Customer Support

Providing first-line technical support via telephone, email and remote support tools
Logging, updating and managing support tickets through the service desk system
Diagnosing and resolving common hardware, software and connectivity issues
Microsoft Cloud & Identity

Supporting Microsoft 365 environments including user administration and troubleshooting
Managing user accounts and permissions via Entra ID
Hardware & Infrastructure

Building, configuring and deploying desktops, laptops and other IT equipment (via InTune and other tools)
Supporting network infrastructure including switches, firewalls and wireless networks
Field & Project Support

Assisting with customer installations and on-site support visits across the East of England and wider area
Supporting project delivery and customer onboarding activities
Security & Compliance

Assisting with cybersecurity, Cyber Essentials and information security activities
Administration & Documentation

Creating and maintaining technical documentation and knowledge base articles
Maintaining accurate asset registers, customer records and inventory systems
Liaising with suppliers and technology partners where required
During your apprenticeship you will gain practical experience with:

Microsoft 365
Microsoft Entra ID (Azure AD)
Microsoft Intune
Windows 11
Networking technologies
Custom healthcare and line-of-business applications
Endpoint management solutions
Cybersecurity tools and best practices
Remote support and monitoring platforms
As an apprentice you will be enrolled onto a Level 3 ICT Support Technician Apprenticeship and receive ongoing support from both your training provider and our experienced technical team.

You will have opportunities to develop skills and certifications including:

Microsoft Fundamentals certifications
Microsoft 365 administration
Endpoint management
Networking fundamentals
Cybersecurity best practices
Customer service and professional communication
Benefits

£9.00 per hour apprenticeship salary
25 days annual leave plus bank holidays
Additional birthday day off
Company pension scheme
Paid volunteer days
Industry training and development opportunities
Microsoft certification opportunities
Exposure to a wide variety of technologies and projects
Supportive and experienced team environment

Why Join Us?

This is more than a traditional apprenticeship. You'll be working with real customers, solving real technical challenges and developing skills that will form the foundation of a successful career in IT.

If you're passionate about technology, enjoy helping people and want to build a career within a growing and forward-thinking technology company, we'd love to hear from you.

Equal Opportunities

IT Auxilium Ltd is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of background, experience or personal circumstances.

Future Prospects
Successful apprentices may have opportunities to progress into permanent technical roles upon completion of the programme.
Skills required
Must have
o Strong communication and customer service skills
o Good problem-solving ability and attention to detail
o Ability to work independently and manage your workload effectively
o Full UK driving licence and access to a vehicle
o Ability to travel to customer sites when required

Desirable Requirements
o Previous experience in an IT, customer service or technical support environment
o Familiarity with Microsoft Windows and Microsoft 365
o Understanding of basic networking concepts
o Experience building or troubleshooting computers
o Interest in cloud technologies and cybersecurity
Qualifications required
GCSE English and Maths (Grade 4/C or above, or equivalent)
Personal qualities
A genuine passion for technology and IT and a positive attitude and willingness to learn
Things to consider
This is a remote work from home vacancy, candidates from East of England preferred as you will need to be able to travel to customer sites when required.

Occasional evening or weekend work may be required to support customer projects and installations.

This vacancy may close early if sufficient applications are received and you may be invited to an interview before the closing date. Please ensure you apply early to avoid disappointment.