Revenue Officer - Scale 6

Job Category : Revenue & Benefits
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £22.35

Experience of administration of council tax including setting up and amending account in line with legislation. Dealing with enquiries in respect of discount, exemptions , change of circumatances and recovery notices using the NEC Revenues and Benefits system . Will be required to process refunds and responde to correspondene received regarding council tax queries.
ROLE PURPOSE:

To deliver an efficient, effective revenue collections and recovery service through the prompt and accurate processing of information from all sources including online facilities.

Be responsible for setting accounts, applying reliefs, discounts and exemptions to correctly levy the council tax due from Hillingdon residents.

Carry out recovery procedures in accordance with council tax regulations
Assist tax-payers face to face in the Council tax reception as required with their enquiries

Assist taxpayers at court and at pre court surgery sessions and negotiate suitable payment arrangements.

To liaise with Insolvency Solicitors, Practitioners and any other agency acting on behalf of the Council in instigating Bankruptcy, Charging Orders and winding up action

Liaise with and monitor enforcement agents as required and monitor and maintain bailiff performance.

EXPERIENCE
Experience of using ICT software and email.
Experience of maintaining confidentiality
Experience of working within a financial environment in a large organisation.
KNOWLEDGE & SKILLS
Good keyboard skills for speedy and accurate inputting of data to an online computer system

Ability to deal with situations and information with tact and discretion

Understanding of data protection principles

Accuracy and attention to detail in order to deal with mundane,
repetitive tasks without compromising quality

Ability to communicate effectively, both verbally and in writing to colleagues, customers and external organisations at all levels in a professional, tactful and sensitive manner.

Ability to work with minimum supervision and use initiative in
decision making
Ability to learn, understand and apply legislation as required for the role

Proven ability to manage and organise own workload

Ability to work under pressure and multi task to meet deadlines

Ability to perform detailed calculations accurately, whilst working to deadlines.

Proven ability to positively deal with difficult situations, face to face and on the telephone.

Ability to interpret and apply relevant legislation to cases.

Ability to understand and explain to members of the public, detailed legislation and technical information with regard to Council Tax or Business Rates. Valuation

Able to demonstrate a clear understanding and appreciation of the principles behind the Council’s Equal Opportunities Policy and the Disability Discrimination Act.

Ability to negotiate completion dates with owners / agents

Ability to deliver complex information in writing or verbally, including at a court or pre court summons surgery.