Partner Onboarding Coordinator

Partner Onboarding Coordinator

A bit of background on Breathe

Located in vibrant Horsham, Breathe isn't your typical SaaS business. Private equity owned, well-funded, with 17,000 customers and an average 6 years’ LTV (a rarity in the SaaS industry), Breathe is the number 1 HR Software for SMEs in the UK. But there is more to it – our work culture is award winning, with talented people that are committed to driving impact, while having fun together. We're proud of our track record of success, but we're even more excited about what the future holds for us.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Breathe is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Our Values: What We Live By

Start With People - We remember our work affects real people, so we take the time to listen, understand and act with care.

Own It, Together - We take responsibility for our part, support each other through the messy bits, and focus on fixing things rather than finding blame.

Clear Is Kind - We speak honestly and with care. We don’t avoid difficult conversations, and we make sure people have the clarity they need to move forward.

Why This Role Is SO Important:

We’re looking for a Partner Onboarding Coordinator to join our Partner Success Team and help newly signed partners get off to the strongest possible start. This role is all about building confidence early in the partner journey through training, webinars, onboarding support, and smart use of tools and messaging.

The Partner Onboarding Coordinator is the go-to person for helping new partners onboard onto Breathe HR, supporting them as they learn the software, start selling to their client base, and look for new business and upsell opportunities across Breathe HR product add-on modules. You’ll also play an important role in keeping our onboarding assets, workflows, and tools accurate, effective, and up to date.

Key Duties & Responsibilities

Let’s be clear from the start: this isn’t just a coordination role and it isn’t passive support. You’ll be the person helping partners build momentum from day one, making sure they feel confident in the platform, understand how to position it to clients, and move quickly towards their first success. You are the guide, the trainer, and the driver of partner activation.

Driving Partner Onboarding: Onboarding and training new partners through until they sign their first client, helping to increase team and company revenue.

Reducing Time to Value: Continuously improving the onboarding experience so partners can realise value faster and build confidence earlier in their journey.

Delivering Engaging Training: Creating and presenting regular webinars, videos, and online training sessions that build engagement and help partners understand Breathe HR software and additional modules.

Creating Seamless Partner Journeys: Developing outbound messaging that supports a smooth, automated partner onboarding journey.

Being the First Point of Contact: Acting as first line support for questions about Breathe and our Partner channel via phone, email, and Intercom.

Encouraging Early Progress: Supporting partners to complete their onboarding training within the first 30 days of signing their partner agreement.

Helping Partners Win Early: Encouraging and supporting new partners to bring on their first client within the first 6 months of signing the partnership agreement.

Building Product Confidence: Running online partner training sessions covering Breathe HR software, additional modules, and how partners can upsell these to their clients.

Introducing Partner Set-Up: Helping new partners understand the mechanism of signing and setting up the system for their clients.

Supporting Partner Promotion: Encouraging and supporting partners to promote Breathe HR to their clients using the tools available.

Owning Database and Tool Management: Identifying and working to reduce the number of partners with zero clients, while helping ensure our systems and reporting support Partner Success.

Maintaining Onboarding Assets: Developing and maintaining onboarding assets such as partner training materials and toolkits.

Supporting the Wider Partner Team: Being the go-to person in the team to support the Partner New Business Manager and Partner SDRs in their work.

Using AI and Chat Tools Well: Understanding how we can best use online chat and AI tools, including Intercom, to communicate, educate, and share updates from the product knowledge base with our partner base.

Keeping Workflows Up to Date: Making sure all training and onboarding workflows stay current with the latest information.

Ensuring Compliance: Maintaining awareness of and being compliant with information security protocols in relation to your job role and handling of any data.

Key Competencies & Behaviours

You Start with People: You’re a true people person who enjoys helping others learn, build confidence, and get the most from the relationship.

You Own It, Together: You’re positive, proactive, resourceful, and willing to go above and beyond to support both partners and the wider team.

You believe that Clear Is Kind: You communicate clearly and confidently with both technical and non-technical people, whether you’re training, supporting, or influencing.

You’re brilliantly organised: You bring strong organisational, coordination, and project management skills, and you know how to keep multiple moving parts on track.

You’re detail focused: You have excellent attention to detail and a strong desire for tidiness and accuracy in systems.

You’re comfortable with technology: You have an understanding of technology, aren’t fearful of it, and can help others engage with it confidently.

You can influence and persuade: You bring strong persuasion, influencing, and negotiation skills, and know how to encourage action in a positive way.

You bring creativity and energy: You’re a creative thinker who looks for better ways of doing things and brings fresh ideas to the role.

You’re passionate about the role and the product: You demonstrate real passion for the role, the products, and improving the customer experience.

You have a growth mindset: You’re always looking for ways to improve, stretch the boundaries of the role, and keep developing your impact.

Why You’ll Love it Here:

Salary on offer is between £32,000-£34,000 dependant on experience.

Flexible working – 50% office based & core hours are 10am to 3.30pm

️25 days holiday (+ 1 extra after 3 years!) PLUS Your Birthday off!

UK Bank holidays + Christmas Eve and New Years Eve afternoons off!

Dog friendly office – because furry co-workers make everything better!

Private medical insurance (PMI) - with enhanced mental health, dental & optical coverage via AXA

Employee Assistance Programme – Support when you need it

️Life Insurance – 2 x salary & Matched pension (5%) – because the future matters

2 x volunteer days per year – give back to causes that matter to you

Access to Mintago – Exclusive financial wellbeing through discounts and expert advice

️Retail discount scheme – perks and savings just for being part of our team!

The Hiring Process: Let’s Make it Personal!

Screening Call: Virtual via Google Meet with one of our team to have a friendly chat, learn more about your experience, what excites you about the role, and how you align with our people-first culture.

Competency Interview: Online you’ll meet the hiring manager and we’ll dive into your skills, experience, and how you’d make an impact. This is also your chance to ask us anything about the role and company.

Final Stage Interview: In person, you’ll meet the hiring manager and members of the wider team. It’s a chance to see our offices, get a feel for our culture, and learn more about life at Breathe.

Ready to join us? Apply Now!