Internal Business Development

Internal Business Development

Position Overview:

You will be at the front line of our dynamic business responsible for maintaining the growth of new and existing customers. Growing our customer relationships by actively seeking new opportunities and taking enquires over the phone and email. Arranging stock and logistics whilst giving our customer the best customer service experience. Upselling the end-to-end service of Think Hire, while managing the customer journey from start to finish.

Key Responsibilities:

·Manage customer enquiries in a professional and timely manner ensuring that you always maintain an excellent standard of customer service.

·Develop strong customer working relationships with new and existing customers.

·Create energy quotes, hire and sales contracts in line with the customer enquiry.

·Working with Operations, ensure we have asset and transport availability to ensure we deliver a ‘right-first-time’ customer experience.

·Process off hires and arrange transport whilst communicating with the customer.

·Work with our approved supply chain to fulfil quotes and orders whilst maintaining agreed margins and profitability.

·Achieve agreed conversion rates from quotation to order by ensuring that all enquiries are promptly followed through. When required, ensure all energy quotations are followed up with a courtesy phone call to answer any further questions or requirements that the customer may have regarding their energy proposal.

·Ensure that internal communication is clear across all relevant departments, in particular the Operational delivery team with factual and transparent instruction on customer requirements.

·Co-ordinate with the sales team on dormant or lapsed opportunities. Whilst also actively seeking new business prospects.

·Liaise with the sales team, to ensure all new and existing customer opportunities are followed through effectively and manage the end-to-end process.

·Support the sales team with customer quotations and proposals and additional marketing when required.

·Manage a selected number of clients on a portfolio and achieve growth targets.

·Follow company policies and procedures relating to the hire desk process.

Key Skills & Experience:

Essential

·Proven ability to work in a revenue and performance-driven environment.

·Strong customer service focus with a commitment to delivering an excellent customer experience.

·Experience handling both inbound and outbound telephone calls.

·Professional telephone manner with excellent communication and interpersonal skills.

·Basic IT and computer literacy.

·Strong teamwork skills with the ability to collaborate effectively across departments.

·Reliable, self-motivated individual who can work independently and perform well under pressure.

·Resilient, proactive and able to prioritise workload in a fast-paced environment.

Desirable

·Previous sales experience.

·Experience within the hire or rental industry.

·Customer service experience.

·Administrative experience.

Core Competencies

· Customer Focus – Delivers an exceptional customer journey from initial enquiry through to completion, managing expectations and building positive relationships.

· Communication – Communicates clearly, professionally and confidently with customers and colleagues, both over the phone and in writing.

· Teamwork – Works collaboratively, supports colleagues and contributes positively to team success.

· Commercial Awareness – Understands business objectives and contributes to revenue growth and performance targets.

· Professionalism & Integrity – Demonstrates honesty, reliability and professionalism while upholding company values.

· Adaptability & Continuous Improvement – Responds positively to change, embraces new ways of working and actively seeks opportunities to develop skills and improve performance.

· Job Knowledge – Maintains the appropriate skills, knowledge and competence required to perform the role effectively.