Higher Education Technology Consultant

At FutureLearn, we’re passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures.

We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips.

Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 20 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees.

We’re not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet – becoming the world’s best AI-powered, career-based learning platform and OPM.

About the Role

We’re looking for a highly experienced Higher Education Technology Consultant to join our Higher Education Services (HES) division and play a pivotal role in shaping and delivering our technology strategy across new and existing partnerships.

This is a senior, commercially focused role where you’ll act as the primary technical consultant across new projects—supporting everything from pre-sales through to implementation and ongoing optimisation. You’ll work closely with internal stakeholders, partners, and external development teams to ensure seamless system integrations, scalable architecture, and a secure, high-performing technology environment.

At the heart of this role is the ability to bridge technical expertise with strategic thinking—translating complex requirements into practical solutions that enhance both operational delivery and the student experience.

What You will be doing:

You’ll operate at the intersection of technology, delivery, and commercial growth:

Partner Technology Integration & Pre-Sales

• Lead technical input across new partnership opportunities, supporting sales, project and leadership teams during acquisition and onboarding

• Shape pre-sales conversations, assess technical requirements, and evaluate commercial terms from a systems perspective

• Act as the lead technical consultant on new partner implementations, ensuring seamless data flows between partner systems, Canvas LMS, and internal SIS

• Conduct detailed needs assessments to align partner requirements with system capabilities

Technology Strategy & Delivery

• Deliver a scalable technology roadmap aligned to HES growth and market needs

• Ensure system architecture supports both pedagogical objectives and an exceptional student experience

• Design and maintain a secure, scalable and replicable technology stack to support efficient partner onboarding

• Collaborate with marketing and sales teams to optimise digital workflows and conversion pipelines

IT Operations & Service Management

• Coordinate with internal IT, external developers, and vendors to maintain a secure, high-performing infrastructure

• Establish and manage service management processes, including incident, problem and change management

• Act as the escalation point for partner-facing technical issues, ensuring clear communication and resolution

Data Governance & Compliance

• Ensure all systems, integrations, and data flows are fully compliant with GDPR, Data Protection Act and regulatory frameworks

• Work closely with legal and compliance teams to manage DSARs and data governance practices

• Act as a Data Owner for selected systems, ensuring robust access control, retention, and auditability

About You

You’ll be a technically strong, commercially aware consultant with deep experience in higher education or learning technology environments.

We’re particularly interested in candidates who have:

• Proven experience as a Technology Consultant, Solutions Architect or Technical Systems Analyst within Higher Education or EdTech

• Strong knowledge of Learning Management Systems and education technology ecosystems

• Expertise in data integration architectures and APIs (REST, SOAP)

• Experience leading technical pre-sales discussions and stakeholder engagement at a senior level

• A strong understanding of data protection, security frameworks, and compliance (GDPR / DPA)

• Experience working with Student Information Systems (SIS) or similar enterprise platforms (CRM experience also considered)

• Excellent stakeholder management skills, with the ability to translate complex technical concepts into clear, actionable insights

Nice to have

• Experience with platforms such as Salesforce, Iterable or other marketing technologies

• Experience working with or managing third-party development teams and software lifecycle delivery

• Exposure to large-scale OPM or partnership-based education delivery models

Why Join Us?

This is a unique opportunity to take on a highly visible, strategic role within a growing Higher Education division. You’ll influence how technology enables partner success, shape scalable solutions across a global network, and play a key role in delivering high-quality digital education experiences.

What happens next?

Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you’ll nail this role.

Recruitment Process

Please contact View email address on gusglobaluniversitysystems-futurelearn.teamtailor.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.

Diversity Statement

We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

We can't wait to meet you! #FutureLearnCareers