Deployment Architect - Buyer Experience (24-month FTC)

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to be named one of Britain's Most Admired Companies, a recognition highlighting the trust we’ve earned, the confidence we inspire in our investors, and our commitment to delivering long-term value and impact.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

This role is based in our 5 Howick Place office.

As Deployment Architect for the Buyer Experience (Lead to Cash) Workstream of our OneInforma programme, your role is to design a strategy and framework (with supporting artefacts) that enables deployment of the Buying Experience solution to a collection of businesses in a scalable, repeatable way, encompassing readiness assessments, localisation changes, change management, testing and go live activities. This role requires deep technical expertise, strategic thinking, experience with complex transformations, and the ability to balance standardisation with flexibility.​

Key Responsibilities​

• Ownership of the overall strategy including phasing, sequencing, and deployment models​
• Determine the optimal rollout sequence across businesses based on complexity, dependencies, and risk​
• Create decision frameworks for standardisation vs. customisation approaches​
• Define configuration management strategies to handle business-specific variations​
• Design rollback and contingency strategies for each rollout phase​
• Quantify resource demands and timings to inform execution planning​
• Formalise an appropriate governance approach and decision-making processes​
• Ensure compliance with organisational policies and regulatory requirements​
• Establish testing strategies including UAT, integration, and performance testing​
• Continuously review performance and refine framework to improve performance, reliability and quality

What Makes this Role Exciting

This is a rare chance to help steer a multi‑million‑pound transformation at a FTSE 50 company - work of real scale and consequence. The programme is ambitious and high stakes but you’ll be at the centre of a global change effort, balancing a clear central mandate with practical, on‑the‑ground execution across divisions. It’s a platform to step into a large programme-focused role, navigate risk, shape strategy, and turn decisions into outcomes visible in the business and to customers.

You’ll gain meaningful exposure to senior stakeholders, sales leaders, and operations, with tangible impact on the buyer experience and Lead‑to‑Cash, grounded in the cyclical and physical realities of the events business. You’ll build credibility by setting clear direction, enabling teams, anticipating issues early, and maintaining healthy, constructive tension to keep momentum.

You’ll also be well supported - with strong sponsorship, a collaborative peer network, and room to grow. Expect to define the strategy, refine a global business readiness playbook, deepen your change leadership, and deliver achievements that accelerate your career.

Qualifications

• Essential: Previous experience in Salesforce and Lead-to-Cash change and transformation programmes
• Extensive Business Readiness experience, defining strategy centrally while directing divisional BR teams to execute locally​
• Experience in multinational organisations, navigating global scale and fragmented structures effectively​
• Appreciation of the events business model, including cyclical rhythms and physical on-site operations​
• Deep commercial empathy for sales teams, understanding income-at-risk dynamics and event-led customer engagement​
• Background in or close partnership with B2B sales to reduce buying friction​
• Strong influencer who holds stakeholders accountable to deadlines with constructive, positive challenge​
• Quickly builds trust-based relationships across diverse stakeholder groups- seen as reliable and decisive​
• Executive presence and gravitas, adept at managing upwards and laterally without formal authority​
• High emotional intelligence and excellent listener- communicates with clarity and empathy​
• Proactive risk sensing, anticipating issues before they surface and mitigates early​
• Skilled peacekeeper who maintains healthy, constructive tension to drive outcomes​
• Enablement mindset, removing blockers and empowers teams rather than acting as a gatekeeper​
• Proven delivery across large, complex, multi-division programmes in matrixed environments​
• Strong change management capability, closing the loop between readiness insights and change execution
• Expertise in Lead-to-Order, Quote-to-Cash, or similar end-to-end business processes.
• Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud, Revenue Cloud).

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant

qualifications

and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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