Business Administration Apprentice

Summary

Here at Serco, we're looking for a detail-oriented and people-focused Business Administration Apprentice to join our MyHR Shared Services team — and we'll give you the structured support, mentoring, and a fully funded Business Administration apprenticeship to build your career from day one.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 5 October 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

·       Providing first-line support for HR administrative queries via telephone, email and webchat, ensuring excellent customer service at all times.

·       Acting as an initial triage point for HR requests, assessing queries and directing them to the appropriate team for resolution.

·       Supporting employee lifecycle administration, including processing requests and preparing employee correspondence.

·       Creating employment and financial references for employees and responding to related enquiries from employees and third parties.

·       Assisting with absence management administration and providing support with system and navigational queries.

·       Supporting GDPR and records management processes, ensuring information is handled accurately and confidentially.

·       Processing administrative transactions such as pension enrolments, expense submissions and document uploads to employee personnel files.

·       Maintaining accurate records on HR systems, tracking customer interactions and ensuring documents are stored correctly.

·       Working collaboratively with colleagues across HR Shared Services to meet service levels and support continuous improvement activities.

·       Making outbound contact with employees and managers where required to support the resolution of queries and provide updates.

Where you'll work

Home Based
B91 3QJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SERCO LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade A-C/9-4, Level 2)
• Maths (grade A-C/9-4, Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working